Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELIZABETH KING

Melbourne,VIC

Summary

Organised and dependable candidate with 15 years in the Engineering / Construction Industry. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

COMMERCIAL MANAGER

Keen Edge Construction P/L
01.2014 - Current
  • KEC specialises in FRP subcontracts in road, rail, power and water Infrastructure projects, along with government and commercial civil projects
  • OH&S compliance - SWMS, inductions, safety/management plans and policy development
  • Monitoring and adherence to multiple project/contract requirements - Coordinating with team members and external stakeholders - from tender, contract negotiation through to handover
  • Cost analysis of all company activities, forecasting and effective budgeting
  • Managing and processing payroll and accounts receivable/payable (XERO)
  • Ensuring ATO, government levy and insurance compliance
  • Human Resources - EBA compliance, onboarding / qualification requirements, employment contracts
  • RTW Coordinator - Worksafe


Contract Manager

KN Network Services
01.2006 - 01.2011
  • KN Network Services provides telecom network, engineering and civil infrastructure services and maintenance
  • My clients included Irish Rail, Ericsson, Magnum Opus, BT Ireland, Galway Regional Broadband Project, Phoenix Park Railway Station
  • Health and safety handovers - Incl Autocad computation & completion files
  • Advanced traffic management and design
  • Finance reporting - Forecasting and P&L
  • Scheduling and timesheets

Customer Service Manager

Life Saving Victoria
01.2002 - 01.2006
  • Managing the front of office staff / customer service staff
  • Reporting to the CEO
  • Liaise with internal management and external government stakeholders
  • Customer database maintenance/upgrading for effective capture of customer data
  • Creating, monitoring, and measuring for effectiveness all workflows and customer service processes.
  • Trained and regularly mentored staff on performance-oriented strategies and customer service techniques.

Customer Service Agent

Salesforce Victoria
01.1999 - 01.2002
  • Ansett Australia frequent flyer call centre
  • Managing a team of customer service agents handling large volumes of customer questions and queries
  • Ongoing training and mentoring staff on performance-oriented strategies and customer service techniques.
  • Liaising and coordinating with internal management and external client representatives
  • Monitoring and reporting on Key Performance Indicators

Education

Advance Traffic Management Planning / Design -

CHM Group
Dublin, Ireland
2009

IOSH Managing Safely in Construction -

Construction Industry Federation Training
Dublin, Ireland
2008

Advanced Diploma in Legal Studies -

Dublin Business School
Dublin, Ireland
2008

Intermediate MGIS/GPS TerraSync -

Korec Group
Dublin, Ireland
2008

Signing, Lighting And Guarding At Roadworks -

FETAC Dublin
Dublin, Ireland
2008

Advanced Autocad -

Ashfield Computer Training Dublin
2007

Diploma in Business Management - Business Management

Swinbourne University
Melbourne, VIC
2004

Certificate II & III in Telecommunications -

Salesforce Australia
Melbourne, VIC
2000

Bachelor of Applied Science -

RMIT University
Melbourne, VIC
1999

Skills

  • Ability to work within a fast-paced, ever-changing environment and enjoy variety of tasks in a role
  • Strong and effective communication skills with both internal teams and external stakeholders and consider myself friendly and approachable
  • Excellent organisational and time management skills, whilst working to deadlines
  • Strong analytical and assessment skills

Timeline

COMMERCIAL MANAGER

Keen Edge Construction P/L
01.2014 - Current

Contract Manager

KN Network Services
01.2006 - 01.2011

Customer Service Manager

Life Saving Victoria
01.2002 - 01.2006

Customer Service Agent

Salesforce Victoria
01.1999 - 01.2002

Advance Traffic Management Planning / Design -

CHM Group

IOSH Managing Safely in Construction -

Construction Industry Federation Training

Advanced Diploma in Legal Studies -

Dublin Business School

Intermediate MGIS/GPS TerraSync -

Korec Group

Signing, Lighting And Guarding At Roadworks -

FETAC Dublin

Advanced Autocad -

Ashfield Computer Training Dublin

Diploma in Business Management - Business Management

Swinbourne University

Certificate II & III in Telecommunications -

Salesforce Australia

Bachelor of Applied Science -

RMIT University

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ELIZABETH KING