Elizabeth Pratt
Hader Institute
Winchelsea,VIC
Work Preference
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$0/yr
Important To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsWork from home option
1
Certification
2027
years of professional experience
Adaptable and dependable worker with a background in client support, hospitality, retail, production and AOD support. Skilled in teamwork, multitasking, and problem-solving. Recognized for handling changing priorities, keeping tasks organized, and delivering consistent, high-quality service.
Work History
AOD Support Worker
4 Months- Assisted team with routine setup, cleanup, and work area organization
- Maintained equipment and reported issues promptly to supervisors
- Restocked supplies to support continuous site operations
- Adapted quickly to changing priorities and department needs
- Supported quality standards by completing assigned work with attention to detail
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
Hospitality Worker
2 Years 5 Months- Delivered attentive customer service, answered menu questions, and resolved guest concerns with professionalism.
- Prepared beverages and food items following café recipes, quality standards, and food safety procedures.
- Operated POS system, processed payments accurately, and balanced transactions during shift changes.
- Maintained clean dining, service, and prep areas to support safe, welcoming guest experiences.
- Restocked supplies, organized inventory, and monitored product freshness to prevent service delays.
- Coordinated with team members to manage rush periods and keep service flowing efficiently.
- Followed opening and closing procedures, including setup, cleanup, and equipment checks.
- Assisted new staff with café standards, station routines, and customer service expectations.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence to quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Increased repeat business by creating a welcoming atmosphere and remembering regular guests' preferences.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
Factory Worker
5 Years 4 Months- Packaged seafood products accurately to meet quality and presentation requirements.
- Inspected product for defects, contamination, and compliance with specifications.
- Supported continuous workflow by restocking materials and clearing line blockages.
- Operated production line equipment while maintaining hygiene and safety standards.
- Followed cold chain and food safety procedures during handling and processing.
- Reported equipment faults and safety hazards promptly to supervisors.
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with team members to meet daily production quotas, and promoted a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Participated in safety drills, ensuring preparedness for emergency situations.
Horseback Riding Instructor
- Evaluated rider skill levels to assign appropriate horses and customize lesson plans.
- Instructed riders on mounting, steering, stopping, and safe horse handling techniques.
- Monitored riding sessions to correct posture, balance, and rein control in real time.
- Inspected tack and riding equipment before lessons to support safe trail operations.
- Guided riders through trail routes while maintaining awareness of horse behavior and terrain.
- Prepared horses for lessons by grooming, saddling, and ensuring readiness for rides.
- Explained stable rules, safety procedures, and horse care expectations to guests.
- Assisted with barn duties, including feeding, watering, and maintaining clean stalls.
- Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Delivered exceptional customer service to parents and riders, leading to high satisfaction rates among clientele.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Maintained open lines of communication with parents regarding their child''s progress, addressing any concerns in a timely and professional manner.
- Assisted students in developing self-advocacy and support skills.
Retail Worker
- Assisted customers with product location, pricing, and general store inquiries.
- Operated checkout registers, processed payments, and handled transactions accurately.
- Restocked shelves, rotated stock, and maintained product availability across departments.
- Refilled deli, grocery, and chilled displays while following food safety standards.
- Balanced point-of-sale areas, completed end-of-day cleaning, and organized front-end supplies.
- Monitored stock levels, reported shortages, and supported timely replenishment.
- Followed store procedures for cash handling, returns, and customer service.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certificate IV - AOD And Mental Health
Skills
Client support
Customer service
Conflict resolution
Attention to detail
Resource coordination
Work planning and scheduling
Teamwork and collaboration
Problem-solving
Decision-making
Multitasking
Adaptability
Reliability
Relationship building
Self motivation
Certification
- Cert IV AOD and Mental Health, Hader Intitute - 2026
Timeline
AOD Support Worker
Hader Institute
06.2026 - CurrentRead More
Hospitality Worker
Everlane's Caffe
01.2022 - 06.2024Read More
Factory Worker
Tassal Group
06.2021 - 2022Read More
Horseback Riding Instructor
Seamist Trail Ridding
2015 - 2017Read More
Retail Worker
IGA Supermarket
1996 - 2000Read More
Hader Institute
Certificate IV from AOD And Mental Health
Read More