Fiona Ferry
Southport
Summary
With thirty years of paid experience in health, education, and community services, I am dedicated and compassionate in my work. I bring a professional, organised approach and maintain a positive “can do” mindset. Reliable and trustworthy, I perform well both independently and collaboratively within a team. My motivation comes from personal experience as someone who has benefited from multiple community service organisations, both in youth and adulthood, along with a genuine passion for helping others achieve their goals and aspirations.
Overview
40
40
years of professional experience
1
1
Certification
Work History
AOD Support Worker
Salvation Army Fairhaven and Moonyah
12.2023 - Current
- I collaborate closely with case workers to help residents attain their recovery goals by offering encouragement and guidance. My responsibilities include facilitating various groups, activities, and transport for residents, as well as assisting with general housekeeping duties.
Juvenile Residential Support Worker
All Care Australia
04.2021 - 12.2023
- In this role, I provided support to youth and children living in out-of-home care across Logan, Ipswich, and the Gold Coast. Many of the individuals I assisted have experienced trauma or are living with a disability.
Disability Support Worker
Dignified Home Care
07.2020 - 06.2021
- My duties involved supporting individuals with a range of disabilities, including Cerebral Palsy, Stroke, Parkinson’s Disease, mental health conditions, and Asperger’s Syndrome. I assisted with household tasks, shopping, community engagement, and personal hygiene.
Operations Manager
Encounter Church Southport
07.2014 - 04.2020
- I coordinated all aspects of programs run by Encounter Church and the Streetfeedz charity, including the provision of food, clothing, and shelter to vulnerable members of the Southport community. My work involved networking with stakeholders and community organisations to deliver high-quality services. I was also responsible for administrative functions such as human resources, workplace health and safety compliance, finance, blue card compliance, and fundraising.
School Dental Therapist
Queensland Health
01.1986 - 12.2012
- I delivered primary dental care, including fillings, extractions, and preventive services, to children aged four to seventeen within school settings. My work took me to various locations, including Mt Isa, Gympie, Brisbane, and the Gold Coast.
Education
Dual Diploma - Alcohol and Other Drugs (AOD) and Mental Health
TAFE Queensland
12.2025
Diploma - Child, Youth and Family Intervention
Horizon2
01.2022
Graduate Certificate of Dental Therapy - Advanced Clinical Practice
School Dental Therapist Training Centre
Yeronga01.1986
Skills
- Emotional awareness
- Calm under pressure
- Effective time management
- Positive attitude
- Collaborative teamwork
- Crisis management skills
- Clear interpersonal communication
- Proficient in Microsoft Office
- Relationship development
- Workplace Health and Safety
- Youth engagement strategies
- Effective problem resolution
- Inclusive assistance
- Navigating difficult behaviors
- Adaptability under pressure
Certification
- Hope & Healing therapeutic modalities-Trauma -informed care for residential youth
- P.A.C.E training for residential youth
- QLD Employee Working with Children (WWC) Check – QLD Government, valid until 21/01/2028
- QLD Volunteer Working with Children (WWC) Check – QLD Government, valid until 21/01/2028
- Evidence of Full Covid-19 Vaccination
- HLTAID007 Provide Advanced Resuscitation – Australia Wide First Aid, Jan 2022 – Current
- HLTAID009 Provide Cardiopulmonary Resuscitation
- Qld Driver’s Licence – QLD Government, valid until 06/03/2028
- Course in Introduction to the National Disability Insurance Scheme (NDIS) – Current
- NDIS Workers Modules
Timeline
AOD Support Worker
Salvation Army Fairhaven and Moonyah
12.2023 - Current
Juvenile Residential Support Worker
All Care Australia
04.2021 - 12.2023
Disability Support Worker
Dignified Home Care
07.2020 - 06.2021
Operations Manager
Encounter Church Southport
07.2014 - 04.2020
School Dental Therapist
Queensland Health
01.1986 - 12.2012
Diploma - Child, Youth and Family Intervention
Horizon2
Graduate Certificate of Dental Therapy - Advanced Clinical Practice
School Dental Therapist Training Centre
Dual Diploma - Alcohol and Other Drugs (AOD) and Mental Health
TAFE Queensland