Elizabeth Reynolds
BRISBANE,QLD
Summary
To work within the disability support services industry to best utilize my previous experience and acquired skills.
Overview
21
21
years of professional experience
Work History
Disability Support Worker
Live Your Way
Bundaberg, QLD
08.2025 - Current
- Supported clients in daily living activities and personal care tasks to enhance independence and quality of life.
- Provided emotional support through active listening and compassionate communication.
- Managed challenging behaviors through positive reinforcement techniques.
- Facilitated access to community resources, including housing and job training programs, to empower clients towards greater self-sufficiency.
- Transported clients to doctors' appointments and social outings, promoting engagement and continuity of care.
- Built strong and trusting rapport with clients and loved ones.
- Ensured a safe and clean environment by following hygiene standards and procedures.
Senior Administration Officer
Visy Board
Bundaberg, QLD
10.2023 - 10.2025
- Facilitated walk-in sales by assisting customers with product selection and addressing inquiries to enhance customer experience.
- Invoicing / Filing
- Performed data entry by accurately inputting information into company databases.
- Answered calls and directed enquiries to appropriate departments, improving response times.
- Monitored workplace health and safety standards to ensure compliance with regulations.
- Liaised with customers to resolve issues and provide information, strengthening customer relationships.
Hospitality Services & Support
Bolton Clarke
01.2021 - 08.2023
- Administered medications to residents, ensuring adherence to prescribed health plans
- Engaged with families and residents to facilitate support and self-care activities, enhancing quality of life
- Created a supportive environment to enhance resident well-being
- Supported residents and families of clients in care, fostering effective communication and understanding of care needs
- Prepare and service meals
- Cleaning and sanitizing contact areas
Hotel Liaison Officer
Gin Gin Hotel
Gin Gin
12.2019 - 10.2020
- Liaised with customers and maintained quality control standards to ensure satisfaction
- Managed customer bookings and seating to enhance guest experience
- Organized waitress staff and coordinated food preparations for efficient service
- Executed end-of-day cash and eftpos transactions to ensure financial accuracy.
Administrative Support
Neato Employment Services
07.2017 - 10.2019
- Coordinated administrative tasks to streamline daily office operations.
- Managed office opening and closing procedures, enhancing customer engagement.
- Building rapport and customer retention
Liaison Officer
Burnett Country Certifiers
04.2016 - 07.2017
- Opened and closed office, liaised with customers to address inquiries and provide assistance
- Built rapport with customers to enhance retention and satisfaction
- Managed office tasks including filing and data entry to maintain organized records
Child Care Assistant
Good Start Early Learning
02.2013 - 09.2015
- Supervised children and facilitated daily routines to enhance their development and well-being.
- Organized engaging and educational activities to stimulate children's learning and creativity.
- Maintain a safe and healthy environment for the children
- Foster positive relationships with team members, children & families
- Supported children and families with special needs by connecting them to essential resources and assistance.
Office Assistant
Commonwealth Career Respite Centre
01.2005 - 05.2009
- Supported families and children with complex needs by coordinating access to appropriate services
- Handled and directed telephone enquiries to ensure efficient communication and timely responses
- Liaise with government departments and NGOs
- Increased awareness of Commonwealth Respite Centre through targeted community outreach initiatives
- Case and database management
Education
Certificate III Business Administration -
Mathis Training
01-2013
RSA -
Narbil Training
01-2004
Certificate III in Customer Contact -
Salmat Bundaberg
01-1998
Certificate in Office administration -
Capricornia Training Academy
01-1991
Certificate in Hospitality -
01-1989
Senior Certificate -
Gladstone SHS
Skills
- CPR/First Aid
- Blue Card
- Customer service
- Attention to detail
- Excellent communication
- Work autonomously
- Adaptable
- Highly motivated
- Computer literacy
- Valid driver's license
- Trustworthy/Integrity
Community Service
- South Hockey Club
- Volunteer St Joseph’s Tuck Shop
- Volunteer Gin Gin Show Ball
- Community Carer
- CWA Volunteer
- QLD Cancer Council Rockhampton
- RSL Volunteer Program Bundaberg
- Creche Local Church
- Canteen Cougars Hockey Club
References
- Janice Jones, Sunflower Place, Emerald, QLD, 0407 963 364
- Judy Aitkenhead, Bonar Street, Gladstone, QLD, (07) 4972 1795
- Suezette Brookes, Maid to Clean, 0478 167 842
- Tracey Daniels, Harbour Sails, 0412 361 187
- Mark Warnes, Visy Board, Bundaberg
Timeline
Disability Support Worker
Live Your Way
08.2025 - Current
Senior Administration Officer
Visy Board
10.2023 - 10.2025
Hospitality Services & Support
Bolton Clarke
01.2021 - 08.2023
Hotel Liaison Officer
Gin Gin Hotel
12.2019 - 10.2020
Administrative Support
Neato Employment Services
07.2017 - 10.2019
Liaison Officer
Burnett Country Certifiers
04.2016 - 07.2017
Child Care Assistant
Good Start Early Learning
02.2013 - 09.2015
Office Assistant
Commonwealth Career Respite Centre
01.2005 - 05.2009
Certificate III Business Administration -
Mathis Training
RSA -
Narbil Training
Certificate III in Customer Contact -
Salmat Bundaberg
Certificate in Office administration -
Capricornia Training Academy
Certificate in Hospitality -
Senior Certificate -
Gladstone SHS