Summary
Overview
Work History
Education
Skills
High School Work Experience
Affiliations
Accomplishments
Certification
References
Timeline
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Ella Campbell

Ballarat,VIC

Summary

Hello, I am Ella. I am a dynamic and results-driven professional with a strong background in customer service and hospitality. I am a professional, team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently I am known for reliability and addressing matters with a proactive approach, leveraging effective communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bar/Gaming Attendant

Midlands Golf Club
Ballarat, VIC
03.2025 - Current
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Streamlined communication between bar staff and security personnel to maintain a safe environment.
  • Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.

Team Member

Grill'd Healthy Burgers
Ballarat, VIC
02.2025 - Current
  • Kept work areas clean, organised, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Had extensive training in various stations such as Floor, Till, Prep, Buns and Dress. This involved serving customers, conducting POS transactions with both cash and eftpos, preparation of meat, sauces and ingredients for the burgers as well as making and handling the food to create the burgers per the customers order.

Administration Officer

Triple J Plant Hire / Vic Waste Solutions
Ballarat, VIC
02.2025 - 03.2025
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Retail Sales Associate

Big W
Mudgee, NSW
06.2024 - 01.2025
  • Worked in the merchandise sector involving putting away new stock and replenishing shelves
  • Assisted customers in making informed buying decisions, resulting in an increase in sales of premium products
  • demonstrated a high level of confidence using POS systems and cash to carry out transactions within the store

Retail Sales Assistant

Mudgee Newsagency and Gifts
Mudgee, NSW
01.2023 - 01.2024
  • Trained in opening, closing and running the store
  • Sold gambling products such as Lotto tickets and Scratchies
  • Had great relationships with regular customers
  • Confident using POS and completing cash transactions

Waitress

Mudgee Catering Co / Our Chow
Mudgee, NSW
12.2022 - 07.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Retail Sales Associate

Bunnings Warehouse
Mudgee, NSW
01.2021 - 01.2023
  • Retail Sales Associate both at the service desk and throughout the store in various departments
  • Trained in the Paint department with the ability to mix, tint and help customers with design options for their homes
  • Also worked in departments such as In The Home, Kitchen and Bathroom, Plumbing, working at the Trade Desk and outside in the Nursery

Education

High School Diploma -

Mudgee High School
Mudgee
09-2024

Skills

  • Time Management
  • Punctuality
  • Relationship Building
  • Administrative support
  • Office management
  • Order accuracy
  • Customer service
  • Food and beverage service

High School Work Experience

Double R Equipment Repairs

Mudgee, NSW

  • Two weeks of work experience in the Light, Heavy and Agricultural vehicle mechanic workshops
  • In the workshop gaining hands-on experience with the employees using tools and fixing car parts fixing machinery, trucks, and mining instruments
  • Worked on Mining Equipment, Cement Trucks, Welding Work miners cars, Isuzu vans, Agricultural machinery and customer owned vehicles

Mudgee Public School

  • Two weeks of work experience in Year 10 and Year 11 with a Year 1 and Year 6 class
  • Working one on one with students and getting to know them
  • Helping plan activities, lessons and initiating them
  • Attended a meeting for planning the new lessons in the curriculum

Affiliations

Cadet / Staff Member - Australian Air Force Cadets (2020 - Current)

  • I was a cadet sergeant before aging out of the organisation and becoming a staff member
  • In the 23/24 financial year I completed a pilot scholarship program offered to 30 cadets across NSW and the ACT that allowed me to learn and fly DG1001S gliders
  • I have acquired my A and B certificate and I am now training to achieve my instructor rating to be able to teach the new generation of pilots how to fly gliders
  • Over the last 3 years I have had the opportunity to attend and successfully complete promotional courses which result in a higher ranking and responsibility within the cadets
  • I am now the training officer operations at my current squadron in Ballarat which includes the implementation of training programs and activities delivered to the cadets each week as well as activities conducted outside of the squadron such as bivouacs, RAAF Base visits and flying.

Accomplishments

Australian Air Force Cadets Glider Flying Scholarship

  • Accepted through interview and board processes to complete a year long scholarship to fly air force gliders.
  • Accepted for the continuation flying program offered to 5 students in the scholarship to progress to instructor opportunities.

Girls Can Too - Female only trade program through school

The 'Girls Can Too' program provided the opportunity for 12 Year 10 girls to try non-traditional trade pathways.

Students attended the Mudgee TAFE Campus each Friday for 7 weeks in Term 3. The girls were introduced to a different trade each week. The areas studied included; civil construction, welding, electrical, construction, fitting and machining, and white card training. The students also undertook an industry tour.

Each week, students experienced a different trade and talked to industry mentors, teachers, and other experts about opportunities in these various trades. Achievements from the program:

  • Certificate of completion in the program
  • CPCCWHS1001 Prepare to work safely in the construction industry
  • White card

Certification

  • SITHFAB021 Provide Responsible Service of Alcohol
  • SITHGAM022 Provide Responsible Gambling Services
  • SITHFAB025 Prepare and Serve Espresso Coffee
  • SITXFSA005 Use Hygienic Practices for Food Safety
  • DoFoodSafely Certificate
  • CPCCWHS1001 Prepare to work safely in the construction industry
  • White Card
  • Gliding Federation of Australia - A Certificate
  • Gliding Federation of Australia - B Certificate

References

References available upon request.

Timeline

Bar/Gaming Attendant

Midlands Golf Club
03.2025 - Current

Team Member

Grill'd Healthy Burgers
02.2025 - Current

Administration Officer

Triple J Plant Hire / Vic Waste Solutions
02.2025 - 03.2025

Retail Sales Associate

Big W
06.2024 - 01.2025

Retail Sales Assistant

Mudgee Newsagency and Gifts
01.2023 - 01.2024

Waitress

Mudgee Catering Co / Our Chow
12.2022 - 07.2023

Retail Sales Associate

Bunnings Warehouse
01.2021 - 01.2023

High School Diploma -

Mudgee High School
Ella Campbell