Ella Fidler
Eastwood,SA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Arkhé
12.2021 - Current
- Trained new staff members on company policies and procedures.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events and functions to comply with logistics.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Processed payments and provided receipts to establish proof of transaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Food and Beverage Attendant
The Cremorne Hotel
09.2021 - 01.2022
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Greeted customers and provided menus upon arrival to dining room.
Youth Soccer Coach
Grasshopper Soccer SA
10.2020 - 09.2021
- Organised and arranged enrolments for the club
- Processed clothing sales
- Improved player behaviour through modelling and disciplinary interventions.
- Promoted love of the game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Engaged parents and children to maintain open, constructive communications.
Education
Bachelor of Psychology - Cognitive Neuroscience
University of South Australia
Adelaide, SA07.2027
Certificate III - Hospitality
Baulkham Hills TAFE
Sydney, NSW01.2021
Skills
- Attention to detail
- Organisation
- Problem-solving
- Payment Processing
- Strong communication
- Staff Leadership
- Guest Services
- Reservation Management
- Phone Etiquette
- Team Collaboration
References
Oscar Thompson, Arkhé, 0410 952 955
Daniel Polesso, Grasshopper Soccer SA, 0433 422 347
Timeline
Food and Beverage Attendant
Arkhé
12.2021 - Current
Food and Beverage Attendant
The Cremorne Hotel
09.2021 - 01.2022
Youth Soccer Coach
Grasshopper Soccer SA
10.2020 - 09.2021
Bachelor of Psychology - Cognitive Neuroscience
University of South Australia
Certificate III - Hospitality
Baulkham Hills TAFE