Ella Forbes-Ackers
Winchelsea
Summary
Dynamic retail professional with extensive experience at Kenty’s Bakery & Cafe, excelling in customer service and administrative support. Proven ability to enhance operational efficiency and foster strong client relationships. Detail-oriented and process-driven, adept at managing transactions and resolving inquiries, ensuring a welcoming environment for all customers.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Retail Assistant
Kenty’s Bakery & Cafe
Winchelsea
12.2016 - 10.2026
- Maintained cleanliness and organization of the bakery display area and dining space.
- Operated cash register, processed transactions, and handled payments efficiently.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs
- Acted as the Assistant Manager officially for 12 months but carried on manager duties outside of this time, including but not limited to ordering stock, payroll and staff rostering.
- Built positive relationships with regular customers, making connections to make them feel welcomed and part of the community
- Answers phones to take orders and assist customers with enquiries
Sales Associate
Oliver Hume
Lara
06.2022 - 12.2022
- Sold various vacant blocks of land and house-and-land packages to prospective buyers at estates in Lara and Leopold
- Greeted customers and provided exceptional customer service within the land sales office
- Participated in team meetings to discuss sales strategies and improve service quality.
- Answered incoming telephone calls to provide land, building and estate services information.
- Maintained up-to-date knowledge of available land, packages, builders and policies to answer all customer queries
Assistant Property Manager
Gartland
Geelong
12.2022 - 12.2023
- Coordinated tenant communication and resolved inquiries promptly.
- Managed lease agreements and ensured compliance with company policies and legislation
- Assisted in property maintenance scheduling and vendor management.
- Conducted property inspections to uphold standards and identify issues.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Retail Assistant
Khrma Clothing
Lorne
12.2025 - Current
- Operated cash register, processed transactions, and handled payments efficiently, while also processing returns, exchanges and store credits.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Stocked and organised shelves and displayed merchandise to attract customer interest effectively.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Education
Grovedale Secondary College
Geelong, VicCertificate IV - Real Estate Practice
Entry Education
Geelong, Vic 01.2022 - 06.2022
Skills
- Time management
- Administrative support
- Customer Service
- Organisation
- Fast learner
- Detail orientated
- Process driven
Timeline
Retail Assistant
Khrma Clothing
12.2025 - Current
Assistant Property Manager
Gartland
12.2022 - 12.2023
Sales Associate
Oliver Hume
06.2022 - 12.2022
Certificate IV - Real Estate Practice
Entry Education
01.2022 - 06.2022
Retail Assistant
Kenty’s Bakery & Cafe
12.2016 - 10.2026
Grovedale Secondary College