Ella Graham

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered customers' questions, recommended items and recorded order information.
• Processed orders and sent to kitchen employees by computer.
• Chopped vegetables, prepped food and sauces etc when kitchen staff was busy.
• Adhered to procedures in preparing food items.
• Waited tables, clearing glasses and dishes, bringing food to customers.

• Worked flexible hours; night, weekend, and holiday shifts.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Training new hires, resulting in stronger staff development and increased productivity.
• working high stress rush hours answering phones, taking orders, cooking and preparing food, and managing staff.
• trained for opens, closes, and peak.

worked in high-stress rush hours taking orders, cooking and preparing food/drinks, cleaning, restocking, and offering efficient and friendly service to customers. counted and managed till. working from close to open, training and managing other staff.