Ella Harris
Kangaroo Ground,VIC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on enhancing my skills to improve my value and the quality of the company.
Overview
6
6
years of professional experience
Work History
Barista/All Rounder/Manager of Operations
Riverview Cafe
Warrandyte, VIC
08.2018 - Current
- Preparing and serving coffee and food
- Maintaining calm demeanor during high-volume periods and special events.
- Greeting and communicating with customers to take beverage and food orders and offer recommendations based on taste preferences.
- Maintaining clean and organized workspace.
- Enabling coworkers to locate resources and product.
Receptionist
Longview Real Estate
Mount Waverley, VIC
05.2022 - 10.2022
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Managing and enhancing procedures
Supervisor
Saltwater Phillip Island
Newhaven, VIC
10.2021 - 05.2022
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Carey Baptist Grammar School
Kew, VIC11.2021
Diploma - Nursing
Swinburne University
Wantirna, VICSkills
- Scheduling and Coordinating
- Teamwork and Collaboration
- Goal Setting
- Administration and Reporting
- Team Building
- Performance Tracking and Evaluation
- Team Leadership
- Identifying improvements
References
- Warwick Brookes - Executive Director at Longview - 0412 340 611
- Ben Dennis - Owner of Saltwater Phillip Island - 0418 122 088
- Tony Daher - Owner of Riverview - 0429 903 940
Timeline
Receptionist
Longview Real Estate
05.2022 - 10.2022
Supervisor
Saltwater Phillip Island
10.2021 - 05.2022
Barista/All Rounder/Manager of Operations
Riverview Cafe
08.2018 - Current
High School Diploma -
Carey Baptist Grammar School
Diploma - Nursing
Swinburne University
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