Summary
Overview
Work History
Education
Skills
References
Timeline
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Ella Reed

Summary

With four years of experience in hospitality, I have a strong background in customer service, and I work to ensure customers have the best experience possible. I am capable of training other employees, overseeing performance to ensure productivity, and assisting others whenever help is needed. I am currently looking to enter the education sector and exploring opportunities as an education support staff member.

Overview

4
4
years of professional experience

Work History

Front of House

Smokin Joes Pizza and Grill
Warragul
08.2023 - 12.2024
  • Ensured a high standard of customer service, both in person and over the phone, utilising a POS system.
  • Answering a wide range of customer inquiries, and resolving any issues with customers to ensure an excellent experience.
  • Trained staff members in customer service, managing payments, cleaning, and in-depth knowledge of the menu.
  • Maintained cleanliness of restaurant, kitchen, bar and bathroom areas.
  • Delegating tasks to employees in order to ensure efficiency in service.
  • Prepared and served menu items such as pizzas, soft drinks, and alcoholic beverages.

Front of House/Kitchenhand

3 Brothers and an Oven
Warragul
07.2020 - 07.2023
  • Served customers over the phone and in person, utilising a POS system.
  • Cleaned areas, including the kitchen, bathroom, and restaurant.
  • Prepared and served menu items including pizzas and soft drinks.

Education

HLTAID011 Provide First Aid

CBD College
01-2025

VCE

Chairo Christian School
01-2023

Skills

  • I hold both a current working with children's check and first aid certificate
  • Confident in providing a high standard of customer service
  • Capable of directing or assisting other employees in performing tasks
  • Preparing and serving food and beverages with efficiency
  • Experience in training other employees
  • Experienced in cleaning bathroom and kitchen areas to commercial standards
  • Managing and resolving complaints to ensure a good customer experience

References

Drew Teaia - Manager at Smokin Joes Warragul, Previous Manager at 3 Brother and an Oven - 0497335703

Timeline

Front of House

Smokin Joes Pizza and Grill
08.2023 - 12.2024

Front of House/Kitchenhand

3 Brothers and an Oven
07.2020 - 07.2023

HLTAID011 Provide First Aid

CBD College

VCE

Chairo Christian School

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Ella Reed