Ella Seers

Crew Trainer

• Trained other employees in customer service, kitchen, food safety, procedure standards.
• Monitored drive through times, kept service and kitchen crew working at an efficient level.
• Waste management and monitoring of stock levels in fridge.

Cafe Barista

• All aspects of cafe including brewing coffees and iced drinks
• Conducting maintenance and deep cleans on grinder and espresso machine.
• Cafe opens and closes-(this involved packing dry delivery, milk delivery and doing all food safety measures such as timers and waste).
• In charge with other crew trainers to manage cafe.
• Set positive example for team members by providing high-quality, efficient service.
• Mentored junior employees to improve performance, food safety, and customer service.
• Taught new team members correct procedures for all areas of operations.
• Established and maintained quality control standards.
• Customer service - drive through, front counter, managing drive through times and other crew members throughout shifts.