Ella Withey
Kununurra
Summary
Developed organizational and administrative skills in fast-paced office setting, looking to transition into new field. Experienced in data management and customer service while ensuring smooth office operations. Seeking to leverage these transferrable skills in a new environment.
Overview
1
1
year of professional experience
Work History
Clerical Officer
Kununurra District Hospital
11.2024 - Current
- Medical records management - ensure accurate and up to date patients records for each patient are available for clinicians, including creating new medical records if needed, sorting and maintaining filing systems and office records
- Communication - a point of contact between patients, their families and healthcare staff. answer phone, relay messages, transfer phone calls and provide information where appropriate
- Assisted in scheduling appointments, optimizing staff resources and patient flow.
- Managed patient records, ensuring accuracy and compliance with hospital standards.
- Provided front desk support, enhancing patient experience through effective communication skills.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees and clients alike.
Education
Certificate II - Workplace Skills
North Regional TAFE
Kununurra, WA10-2024
No Degree - English, Math, First aid, Bronze Medallion
East Kimberley College
Kununurra, WA10-2024
Skills
- Good interpersonal and communication skills
- Initiative and organised
- Respectful
- Efficient with good time management skills
Timeline
Clerical Officer
Kununurra District Hospital
11.2024 - Current
Certificate II - Workplace Skills
North Regional TAFE
No Degree - English, Math, First aid, Bronze Medallion
East Kimberley College
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