Ellie James
Sydney,NSW
Summary
I'm an open-minded, passionate individual with experience in retail, administration, and hospitality, honing my customer service, leadership, and organisational skills. With a Bachelor's degree in Media, Communication, and Cultural Studies, I bring creativity and adaptability towards new environments.
Overview
5
5
years of professional experience
Work History
Barista/All Rounder
Godalming Food Company
10.2023 - 02.2024
- Crafted a range of exceptional coffee and other beverages in a busy independent business, maintaining high quality and volume.
- Ensured a clean and safe work environment, cleaning equipment and surfaces to meet hygiene standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes and all menu items.
- Taking on leadership roles, including keyholder responsibilities and motivated the junior team members.
- Collaborated with team members to ensure smooth operations during peak hours.
- Provided high levels of customer service by greeting guests warmly and attending to their requests promptly.
Beauty Advisor
Origins
07.2023 - 09.2023
- Provided customers with product advice and recommendations based on their individual needs.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Strove to meet daily targets and KPI's, while actively pursuing commission.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- visual merchandising products and creating display.
- Time management and organisational skills when working in a department store, being attentive and versatile to assist other coworkers.
Administrative Assistant
Guildford Crown Court HMCTS
06.2022 - 09.2022
- Collaborated with team members and independently supported Crown Court operations.
- Managed daily administrative tasks, including email, phone and mail correspondence to meet Court requirements.
- Ensured confidentiality and accuracy in setting up defendant cases, appeals, and special measures applications, communicating effectively with Judges and Court Clerks.
Sales Associate
GAP
01.2020 - 10.2020
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties and till responsibilities.
Stage Hand
Electric Theatre
01.2019 - 07.2019
- Assisted with setup and teardown of stage equipment, props, and sets.
- Collaborated with production teams to meet deadlines.
- Ensured the safety of performers and crew members by adhering to established protocols.
- Adapted to the changing needs and priorities to each performance.
Education
RSA NSW certification -
A.T
03-2024
Bachelor of Arts with second class Division 1 (2:1) Honours in Media, Communication and Cultural studies -
Newcastle University
07-2023
Godalming College
07.2019
Guildford County School
06.2017
Skills
- Attention to detail
- Leadership and Team collaboration
- Adaptability and Versatility
- Communication and Interpersonal Skills
- problem-solving abilities
- creativity
- Proficient in Microsoft office (World, PowerPoint, Outlook)
References
- Kevin Depree, Godalming Food Company, kevin@godalmingfood.co.uk, +44 7972 141481
- Yvonne Leggett, Origins Counter Manager, House of Fraser Guildford, +44 7976 052809
- Gareth Longstaff, Deputy Head of Media, Culture, Heritage at Newcastle University, 0191 208 6068, gareth.longstaff@ncl.ac.uk
- Richard Gregg, HM Courts & Tribunals service, Guildford Crown Court, +44 7720 980331
Timeline
Barista/All Rounder
Godalming Food Company
10.2023 - 02.2024
Beauty Advisor
Origins
07.2023 - 09.2023
Administrative Assistant
Guildford Crown Court HMCTS
06.2022 - 09.2022
Sales Associate
GAP
01.2020 - 10.2020
Stage Hand
Electric Theatre
01.2019 - 07.2019
RSA NSW certification -
A.T
Bachelor of Arts with second class Division 1 (2:1) Honours in Media, Communication and Cultural studies -
Newcastle University
Godalming College
Guildford County School
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