Shannon Roche
Werribee
Summary
I've been a stay at home mum for the last 3 years and am very enthusiastic about getting back in to the workforce. Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
6
6
years of professional experience
Work History
Barista/All Rounder
Cafe Safi
07.2021 - 03.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, and commercial coffee brewers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
Barista/ All Rounder
Zouz Cafe
04.2020 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to cafe
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Used POS system to accurately enter orders and process payments.
Barista/ All Rounder
The Common Cafe
11.2019 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Worked as a team in order to perform quickly and efficiently during extremely busy periods.
Barista Manager (kiosk)
Bean Lab
07.2018 - 11.2019
- Maintained high quality coffee during busy periods, quickly and efficiently.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Opened and closed the shop.
- Accurate use of pos system.
Barista/ All Rounder
Brother Hen
02.2016 - 11.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
High School Diploma -
Fiordland College
Te-Anau, New Zealand12-2013
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Latte art
- Exceptional customer service
- Team leadership
- Espresso machine operation
- Safe food handling
- Hospitality service expertise
- Professional demeanor
- Inventory management
Timeline
Barista/All Rounder
Cafe Safi
07.2021 - 03.2022
Barista/ All Rounder
Zouz Cafe
04.2020 - 06.2021
Barista/ All Rounder
The Common Cafe
11.2019 - 03.2020
Barista Manager (kiosk)
Bean Lab
07.2018 - 11.2019
Barista/ All Rounder
Brother Hen
02.2016 - 11.2018
High School Diploma -
Fiordland College
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