Ellie Roberts

• Assess, process and audit applications with relevant legislation, policies, procedures and processes.
• Provide high quality customer service effectively communicating face-to-face, by phone and emails.
• Obtain relevant documentation, arrange appointments and assessments for applicants.
• Use a range of information technology to record, update and maintain records held within various registers and databases.

Outpatient Dispensary

• Enter prescription details accurately into the pharmacy management system.
• Managing bookings of postal medications through multiple couriers such as Toll IPEC, Toll Priority and PEP.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Performing admin tasks arranging medication collection.
• Liaising between colleagues to ensure medications are obtained in a timely and efficient manner.
• Processing and reconciling payments.
• Proficient understanding of hospital programs such as iPharmacy, Script Tracker 2 and WebPAS and Microsoft office suite.
• Developed a staff procedure workbook that is continually reviewed and updated to keep in line with current systems and policies.
• Training new staff members on current processes, policies, procedures and supervising their day to day working tasks.

Compounding Services

• Answering and responding to phone enquiries from pharmacists and other hospital staff.
• Monitored and recorded expiration dates of all materials.
• Data received and verified daily, reported discrepancies and logged items into inventory system.
• Compounding non-sterile preparations including ointments, creams, lotions.
• Prepared sterile solutions for direct IV administration using aseptic techniques.

Stores

• Prepare and send invoices and payments to the finance department.
• Management of ward distributions and credits.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Covid Vaccination Clinics

• Recorded data related to the Covid vaccination into an electronic medical record system.
• Assisting in the management, distribution transport preparation and cold chain management of COVID-19 vaccines.
• Communicate thoroughly with the lead pharmacist and nurses to develop the correct number of vials to minimise vaccination wastage.

Dispensary

• Provided customers with counselling on the use of S2 and S3 medications.
• Assisted customers in locating shop front items and provide recommendations with customer enquiries and requests.
• Assist the head pharmacist in dispensing medications in MINFOS.
• Maintained the Consis Robot System.
• Processed claims for workers compensation.
• Process PBS claims through Medicare to provide reimbursement.
• Assisted in the preparation of Webster Packs.
• Assisted in the management of pharmacy stock.
• Answering and responding to customer phone call enquiries.

Assistant Stock Control

• Supervised the day to day work of other employees to ensure work was completed in a timely and proficient manner.
• Monitored and managed pharmacy inventory.
• Identified issues, analysed information and provided solutions for pharmacy processes.