Summary
Work History
Education
Skills
Timeline
Generic

Ellie Thomas

Greensborough,VIC

Summary

Experience delivering customer service and administrative excellence, including support and public interaction. Excels in customer service roles, scheduling, data entry and working in a team.

Work History

Service Receptionist

Northern Motor Group
  • Handled incoming calls, directing inquiries to appropriate departments promptly.
  • Provided detailed explanations of service recommendations and repair processes to clients.
  • Handled customer inquiries and concerns, ensuring satisfaction through effective communication and problem-solving skills.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Team Member

BWS
  • Maintained inventory levels by restocking shelves and organizing products effectively.
  • Provided exceptional customer service, resolving issues promptly to foster loyalty.
  • Implemented promotional displays to highlight seasonal products, increasing visibility and customer interest.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.

Warranty Admin

PFG Australia
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted in data entry and maintained up-to-date records.

Team Member

Coles Supermarket
  • Maintained cleanliness and organization of deli counter, adhering to food safety standards and regulations.
  • Collaborated with team members to manage inventory levels, minimizing waste through effective stock rotation.
  • Trained new staff on proper food handling techniques and customer service protocols, enhancing team performance.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

High School Diploma - VCE Certificate

St Helena Secondary College

Skills

  • Data entry proficiency
  • Appointment scheduling
  • Record keeping
  • Telephone skills
  • Front desk operations
  • Customer/Client relations

Timeline

Service Receptionist

Northern Motor Group

Team Member

BWS

Warranty Admin

PFG Australia

Team Member

Coles Supermarket

High School Diploma - VCE Certificate

St Helena Secondary College

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Ellie Thomas