Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Extra-Curricular Activities
Accomplishments
References
Timeline
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Elliott Vivian

Sydney,NSW

Summary

Dynamic and results-oriented sales professional with experience in delivering exceptional customer service and proving sales growth in a fast-paced retail environment. Skilled at applying interpersonal skills and product knowledge to build lasting customer relationships and exceed sales targets. Seeking to bring a customer-focused approach and a commitment to excellence to the Retail Sales position at Apple, contributing to an exceptional customer experience and achieving company goals.

Overview

4
4
years of professional experience

Work History

Sales Assistant

The Glue Store
Erina, NSW
10.2023 - Current
  • Demonstrated a wide variety of products to customers to increase sales conversions
  • Utilized a variety of tools and techniques to track and report on sales performance
  • Resolved customer complaints in a timely and efficient manner, leading to an increase in customer loyalty
  • Identified and developed new customer relationships, resulting in a growth of satisfied customers which subsequently led to a rise of customer loyalty and retention.
  • Assisted with the setup and take down of promotional displays
  • Collaborated with other retail staff to ensure all customer needs were met in a timely manner
  • Utilized store software to manage customer accounts and process orders

Waiter/Checkout

Hungry Wolves
Kincumber, NSW
04.2023 - 03.2024

Many of the skills which i have used and mastered while working at Ren Express are also applied here. My hard work ethic and my professional, friendly manner is the sole reason I was hired for Hungry Wolves. I also learned to:

  • Follow all health and safety protocols for handling food and other products
  • Correctly calculate bills and give customers correct change
  • Operate scanning equipment to identify products and process payments
  • Utilize point-of-sale software to process transactions quickly and accurately
  • Resolve customer complaints in a polite and professional manner
  • Process returns and refunds in a timely manner

Waiter/Checkout

Ren Express
Kincumber, NSW
10.2022 - 06.2023

Ren Express will still be validated as a reference due to my outlasting employment with them. This job taught me to communicate clearly with customers as well as multitask between two aspects of the job. I learned many commercial skills such as:

  • Greeting customers in a friendly and professional manner
  • Learning and following all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Utilizing sales techniques and strategies to build customer relationships and close sales, resulting in a small increase in sales
  • Operating cash registers, credit card machines, and other electronic equipment accurately and efficiently

Crew Member

San Churros
Erina, NSW
11.2021 - 02.2022

As i only worked as a crew member at San Churros for 3 months then left due to the job getting in the way of my schooling. Unfortunately a reference cannot be acquired by them due to me only working with them for 3 months. However, from this job I learned how to:

Demonstrate excellent communication skills when dealing with customers and staff

  • Demonstrate excellent customer service by consistently providing friendly and helpful assistance to guests
  • Maintain a clean and organized work area to ensure a safe and pleasant environment for customers and staff

Tutor

Kumon
Point Clare, NSW
07.2020 - 03.2021
  • Developed an effective teaching plan for each student that resulted in improved academic performance
  • Provided individualized instruction to help each student reach their academic goals
  • Monitored student progress and provided feedback to parents on their child’s performance
  • Identified areas of need for individual students and provided targeted support to ensure their success

Education

High School Diploma -

Gosford High School
Gosford
11-2023

Skills

  • Ability to Work Under Pressure
  • Effective Time Management
  • Ability to Learn Quickly
  • Communication Skills
  • Marketing Strategy
  • Ability to Multitask
  • Conflict Resolution
  • Customer Service
  • Leadership Skills
  • Decision Making
  • Critical Thinking
  • Problem Solving
  • Sales Expertise
  • Adaptability
  • Teamwork
  • Creativity

Languages

English
Native/ Bilingual
Tamil
Native/ Bilingual

Affiliations

Outside of work, I actively engage in team-based activities such as playing the drums in a band and participating in team sports. These hobbies have sharpened my collaborative skills and taught me the value of coordination and communication in achieving common goals. Whether working in rhythm with fellow band members or communicating with teammates on the field in a high pressure environment, I’ve developed a strong sense of teamwork and a commitment to mutual success, which I bring to my professional endeavors.

Extra-Curricular Activities

  • Football: Mar, 2013 - Present.

Having played football since childhood, I have developed a deep-rooted sense of teamwork and collaboration. This experience has honed my ability to work seamlessly with diverse teams, communicate effectively, and adapt to dynamic situations. These skills translate directly to a professional sales role, where understanding client needs, working with colleagues to achieve common goals, and navigating challenges are crucial. My background in football has instilled a strong work ethic and a commitment to achieving results, making me well-equipped to drive success in a sales environment.

  • Music: Jan, 2009 - Present.

Throughout my life, I have played numerous instruments, starting with my father and continuing through school orchestras and bands. This extensive musical journey has instilled in me a strong work ethic and resilience. The dedication required to master various instruments and perform in diverse settings has taught me the importance of perseverance, attention to detail, and collaborative effort. These qualities directly translate to my professional life, where I apply the same level of commitment and determination to achieve success and overcome challenges.

Accomplishments

Musical Accomplishments: Over the past six years, I have diligently pursued excellence in drumming through the AMEB Rockschool Drums program, successfully completing eight progressively challenging tests. This journey reflects not only my dedication to mastering complex rhythms and techniques but also my commitment to continuous personal growth and development. Each test demanded rigorous practice, technical proficiency, and artistic expression, culminating in a comprehensive understanding of drumming that spans diverse styles and levels of difficulty. My perseverance and enthusiasm for the craft have honed my ability to perform under pressure and adapt to evolving musical challenges.

Sales Achievements: During my tenure at The Glue Store, I consistently surpassed sales targets through a combination of exceptional customer service, strategic sales techniques, and a deep understanding of market trends. My proactive approach involved identifying customer needs, recommending tailored products, and fostering lasting relationships, which contributed to a significant increase in both customer satisfaction and store revenue. By leveraging my skills in merchandising, product knowledge, and dynamic sales strategies, I played a key role in achieving and often exceeding the store’s financial goals. This experience underscores my ability to drive results in a fast-paced retail environment while maintaining high standards of customer engagement.

Sports Accomplishments: Throughout my football career, I demonstrated exceptional skill and leadership as a midfielder, which earned me a place at the state level representing my school. As team captain, I played a crucial role in guiding and motivating my teammates while executing strategic plays on the field. This leadership position required me to balance tactical acumen with effective communication, ensuring cohesion and morale within the team. Competing at this level demanded rigorous training, a deep understanding of the game, and the ability to perform under pressure. My role involved orchestrating both defensive and offensive strategies, and my leadership was instrumental in driving the team toward our collective goals. This experience highlights my commitment to excellence, teamwork, and resilience, underscoring my capability to excel in competitive environments and lead by example.

References

References available upon request.

Timeline

Sales Assistant

The Glue Store
10.2023 - Current

Waiter/Checkout

Hungry Wolves
04.2023 - 03.2024

Waiter/Checkout

Ren Express
10.2022 - 06.2023

Crew Member

San Churros
11.2021 - 02.2022

Tutor

Kumon
07.2020 - 03.2021

High School Diploma -

Gosford High School
Elliott Vivian