Ellisa Franklin
Lang Lang,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Console Operator
BP Caldermeade
05.2023 - Current
- Authorising fuel pumps
- Putting money in safe
- Changing tills at end of shifts when required
- Accommodating customers' needs
- Working in team environment
- Working all hours of day and night
- Being alert at all times
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Prioritised system maintenance tasks based on urgency levels to ensure minimal disruption to overall workflow while addressing potential threats proactively.
Senior Hairdresser
Unishape Hair Design
11.2022 - Current
- Customer service skills
- Answering the phone in a polite manner
- Making and booking appointments
- Working in teams
- Making salon clean and tidy at end of day
- Communication with team and customers/clients
- Streamlined appointment scheduling and client communication to maximise efficiency in salon operations.
- Offered professional cuts, colour services and extensions to salon customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Bakery Assistant
Beachside Bakehouse
04.2022 - 08.2022
- Making customers coffees
- Making customers feel welcome
- Greeting customers in a polite manner
- Answering the phone
- Taking customers' orders correctly
- Prepared salads and sandwiches for customers.
- Followed production chart to keep hot, fresh products available daily.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
Greyhound Track Worker
Cranbourne Greyhound Racing Track
07.2013 - 01.2022
- Retrieving greyhounds after race
- Marshalling greyhounds into boxes before race
- Working in kennels accommodating greyhound trainers before races
Apprentice Hairdresser
Solutions For Hair
11.2015 - 02.2020
- Sweeping the floor
- Washing towels
- Shampooing clients
- Hair colour application
- Cutting and blowaving
- Assisting other stylists
- Banking
- Returning messages
- Making appointments
- Managing other staff
- Attending courses
- Making clients coffee and tea
- Attending clients when need attending to
- Recommending products to clients
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Answered telephone calls to provide information and schedule new appointments.
Salon Assistant
Hairhouse Warehouse
02.2015 - 11.2015
- Sweeping hair off the floor
- Washing towels
- Shampooing clients' hair
- Hair colour removal
- Assisting senior stylists
- Doing dishes
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
Education
Certificate III in Hairdressing (apprenticeship over 4 years) - Hairdressing
Chisholm
Berwick, VIC05.2019
Year 10 VCAL - Year 10 VCAL
Koo Wee Rup Secondary College
Koo-Wee-Rup, VIC11.2015
Certificate III Business Medical - Medical
Alffie
Online12.2024
Certificate III in Hairdressing - Hairdressing
Chisholm Institute
Berwick, VIC05.2019
High School Diploma -
Kooweerup Secondary College
Koo-Wee-Rup, VIC11.2015
Skills
- Customer service skills
- Answering phone in polite manner
- Always willing to follow instructions
- Able to get something done without being told
- Able to follow instructions clearly and correctly
- Able to accommodate customers in friendly manner
- Order Purchasing
- Documentation Review
- Data Entry
- Office Administration
- Flexible Schedule
- Document Management
References
- Lisa Ryan, Owner of Solutions for Hair, 86 Poath road, Hughesdale, 3166, 95682912
- Katalina Sim, Owner of Paradise Blonde Hair, 33 Windsor Lane, Hastings, 0428556519
Timeline
Console Operator
BP Caldermeade
05.2023 - Current
Senior Hairdresser
Unishape Hair Design
11.2022 - Current
Bakery Assistant
Beachside Bakehouse
04.2022 - 08.2022
Apprentice Hairdresser
Solutions For Hair
11.2015 - 02.2020
Salon Assistant
Hairhouse Warehouse
02.2015 - 11.2015
Greyhound Track Worker
Cranbourne Greyhound Racing Track
07.2013 - 01.2022
Certificate III in Hairdressing (apprenticeship over 4 years) - Hairdressing
Chisholm
Year 10 VCAL - Year 10 VCAL
Koo Wee Rup Secondary College
Certificate III Business Medical - Medical
Alffie
Certificate III in Hairdressing - Hairdressing
Chisholm Institute
High School Diploma -
Kooweerup Secondary College
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