Lakshmi Patnala
LaGrocer's
Darwin,AU
10
years of professional experience
Supported office administration by managing collections processes and customer support interactions.
Assisted in data management and documentation coordination while ensuring quality assurance activities.
Handled administrative tasks and resolved customer issues to enhance operational efficiency.
Work History
Console Operator
1 Year- Monitoring daily system and console operations to ensure smooth business processes
- Handled batch processing, job scheduling and system monitoring activities
- Identified, tracked, and reported system issues or operational incidents promptly
- Coordinated with technical and support teams for issue resolution and escalation
- Ensured timely processing of transactions and data updates
- Monitored operational logs, reports, and system documentation accurately
- Followed standard operating procedures and compliance guidelines
Front Office Administrator
2 Years- Managed front-office operations including visitor reception, phone handling and enquiry resolution
- Supported Managers with administrative tasks such as scheduling, reporting, and basic invoicing
- Coordinating meetings, appointments and maintaining calendars
Senior Collections Representative
1 Year- Assessing a debtor's financial situation and negotiating settlements or structured payment arrangements
- Recovering outstanding debts while maintaining positive customer relations
- Recovered 60% of overdue accounts within deadlines.
Google Process Associate
1 Year 4 Months- Recovered google accounts of users based on signals awarded by the system
- Used a tool Authorable troubleshooter in taking decision on the account
- Admin helps in investigating the confidential data
- Admin assists with real time changes made by users
- Highly confidential data is accessed and recovered accordingly
Manual Software Testing Engineer
1 Year- Understanding the client requirements and functionality of the system
- Prepare and Excecution of test cases as per requirement
- Preparing Defect Report and assigning it to developer for resolution
- Mapping functional requirements with test cases
- Retesting all the test cases before launching the application
Education
Bachelor of Engineering and Technology
Skills
Demonstrated administrative and organizational skills by maintaining records
preparing reports
managing documentation
and supporting daily office operations efficiently.
Testing & Quality Assurance: Unit testing
End-to-end testing
Integration testing
UI testing
Regression testing
Customer Support Tools: Salesforce
Gmail
Outlook
IT Support Tools: Zoom
TeamViewer
Analytical & Problem-Solving: Data-driven decisions
Root cause analysis
Research & insights
Creative problem solving
Communication: Negotiation
Multilingual communication
Presentation skills
Stakeholder communication
Operations & Project / Program Management: Agile
Time management
Project planning
Utilized system monitoring and troubleshooting skills as a Console Operator to monitor batch jobs
track system alerts
and escalate operational issues promptly.
Used customer service and communication skills to handle customer queries
payment follow-ups
and issue resolution professionally in collections and process associate roles.
Applied attention to detail and analytical skills during manual software testing by executing test cases
identifying defects
and reporting issues to the development team.
Timeline
Console Operator
LaGrocer's
08.2025 - 08.2026Read More
Front Office Administrator
Outback Holiday Parks Pty Ltd
07.2023 - 07.2025Read More
Senior Collections Representative
Synchrony Financial
01.2021 - 01.2022Read More
Google Process Associate
Genpact India Pvt Ltd
07.2018 - 11.2019Read More
Manual Software Testing Engineer
K J Systems India Pvt Ltd
01.2017 - 01.2018Read More
K L University
Bachelor of Engineering and Technology
Read More