Ellise Mustafa
Catherine Field,NSW
Summary
Tenacious Senior Client Service Officer with numerous years of successful leadership and legal experience. Committed to bettering the client service experience with timely assistance and helpful feedback. Confident and reliable with exceptional interpersonal communication and multitasking abilities. Passionate about creating organizational success within projects and the legal sphere
Overview
8
8
years of professional experience
Work History
Senior Client Service Officer
Department of Communities and Justice
04.2022 - Current
- Overseeing daily operations within multiple jurisdictions and locations amongst the court services roles
- Responsible for producing reports for financial transactions, developing strategies in a management role, and delivering team results
- Daily administration duties to assist with the functions of the court
- Temporary 5/6 management opportunities have seen me leading client facing teams and solving complex enquiries with senior managers and independently
Client Service Officer
Department Of Communities And Justice
04.2022 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated excellent analytical skills by identifying patterns in client behaviour and proactively addressing potential issues before they escalated.
- Trained staff on operating procedures and company services.
- Collaborated closely with internal teams, such as operations and finance, to ensure timely processing of clients'' transactions and compliance with regulatory requirements.
- Collaborated with cross-functional teams to ensure seamless service delivery for clients.
Supervisor
Priceline Pharmacy
12.2019 - 04.2022
- Supervising large scale teams across many busy seasonal periods
- Managing stock, organizing rosters, training staff members, and attending staff development seminars with suppliers and medical brands
Sales Associate
Terry White Chemmart
03.2017 - 12.2019
- Customer service skills within pharmacy and beauty ranges
- Teamwork and communication skills
- Managing stock and intake and assessing buying guides
Education
Bachelor of Laws - International Relations, Marketing and Communication
University of Wollongong
Bachelor of Arts - International Relations, Marketing and Communication
University of Wollongong
Skills
- Management
- Drafting skills
- Research
- Financial management
- Communication
- Problem-solving
- Meeting facilitation
- Quality Assurance
- Policy Adherence
- Project management
Accomplishments
- Supervised team of 20+ staff members.
- Achieved distinction level grades by completing legal projects with accuracy and efficiency.
- Member of the UOW Law Society
Leadership Experience
Successfully led teams to exceed goals while maintaining professionalism within the workplace. Successfully completed multiple large sale research projects independently throughout my tertiary education. Organized cancer council fundraiser and red shield appeal walks.
Tertiary Education
I have successfully completed a double degree in Law and Arts (major in International Relations and Minor in Marketing and Communication). During this time, I was able to demonstrate independence within completing multiple tasks with competing deadlines. Similarly, engage my research, project and writing skills.
Communication Skills
Within my time at the Department of Communities and Justice, I have problem solved with the executive team in relation to issues with financial budgets. Communication skills by managing people and completing tertiary education have equipped me with all necessary skills for expanding my career.
Languages
Turkish
Limited Working
Timeline
Client Service Officer
Department Of Communities And Justice
04.2022 - Current
Senior Client Service Officer
Department of Communities and Justice
04.2022 - Current
Supervisor
Priceline Pharmacy
12.2019 - 04.2022
Sales Associate
Terry White Chemmart
03.2017 - 12.2019
Bachelor of Arts - International Relations, Marketing and Communication
University of Wollongong
Bachelor of Laws - International Relations, Marketing and Communication
University of Wollongong
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