Elmarie Potgieter
Hay
Summary
Adept at streamlining operations, I enhanced productivity at Kransberg Animal Clinic by prioritizing tasks and improving team efficiency. My strong telephone skills and exceptional customer service fostered positive client relations, contributing to a safer, more organized work environment. Skilled in file organization and front desk operations, I excel in roles requiring meticulous attention to detail and proactive problem-solving.
Overview
8
8
years of professional experience
Work History
Administrative Receptionist
Kransberg Animal Clinic
09.2021 - 10.2023
- Streamlined administrative processes by organizing and prioritizing tasks, resulting in improved productivity for the entire team.
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Improved overall office morale through active participation in team-building activities such as coordinating potlucks or planning birthday celebrations for colleagues.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Developed positive relationships with vendors by communicating clearly about needs and expectations while negotiating favorable terms for products or services.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Strengthened communication skills through regular interactions with others.
Bar Lady
Scorpio Bar
11.2015 - 08.2016
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined cleaning processes for increased efficiency and reduced time spent on tasks.
- Gained trust from clients through clear communication, reliability, and respect for their privacy.
- Improved overall cleanliness of properties, resulting in higher guest ratings for vacation rentals.
- Contributed to a positive work atmosphere by collaborating with team members and sharing best practices.
- Ensured timely completion of tasks by effectively managing schedules and prioritizing assignments.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
Year 11 -
Westonaria High School
Westonaria Gauteng South Africa 12.1999
Skills
- Telephone skills
- Customer/Client relations
- Customer and client relations
- File organization
- Scheduling appointments
- Front desk operations
- Phone etiquette
Languages
Afrikaans
Full Professional
English
Full Professional
Timeline
Administrative Receptionist
Kransberg Animal Clinic
09.2021 - 10.2023
Bar Lady
Scorpio Bar
11.2015 - 08.2016
Year 11 -
Westonaria High School
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