Summary
Overview
Work History
Education
Skills
Added Experience- Baking
Timeline
Generic

Eloise Kelly

East Melbourne,VIC

Summary

Developed exceptional customer service and teamwork skills in fast-paced coffee shop environment. Demonstrates proficiency in managing tasks efficiently and maintaining high standards of quality. Seeking to transition into new field where these skills can contribute to organizational success. Reliable, friendly and driven to deliver high quality service to contribute to organizational success.

Overview

2
2
years of professional experience

Work History

Front of House/Coffee Barista

Krave Coffee
05.2022 - 01.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Pleasantly interacted with customers during hectic periods to promote a positive environment.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.
  • Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Followed exact recipes for mixing and preparing beverage and baking items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Bar Waiter

The Social
04.2023 - 05.2023
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.

Education

High School Diploma -

Parrenthorn High School
Manchester, England
03.2020

Skills

  • Strong multitasking
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Strong communication and interpersonal skills with a friendly and professional demeanour
  • Excellent time management and attention to detail
  • Team player with a proactive approach to problem solving

Added Experience- Baking

I have previously had experience in the baking room in a cafe to provide a wide variety of cakes, including custom, themed and seasonal designs for the shop display and personal orders through the shop. 

Timeline

Bar Waiter

The Social
04.2023 - 05.2023

Front of House/Coffee Barista

Krave Coffee
05.2022 - 01.2024

High School Diploma -

Parrenthorn High School

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Eloise Kelly