Eloise Emery
Perth,Western Australia
Summary
Results-focused professional with strengths in change management, project management and a passion for service improvement. Proactive leader with strong skills in communication, engagement and collaboration. Adept at managing concurrent objectives and projects to promote efficiency and influence positive outcomes. Hardworking, reliable, highly organised and proactive individual who is ready to explore opportunities, ready to learn and ready to contribute to team success.
Overview
22
22
years of professional experience
Work History
Manager Culture and Change
Fiona Stanley Fremantle Hospitals Group
Murdoch, WA
09.2019 - Current
- Led cultural reform, staff engagement and service improvement activities.
- Supported Executive team to embed a patient focused, engaged and performance driven culture with a high level of accountability.
- Designed and delivered programs that increase the leadership capacity and capability.
- Provided leadership to manage and support work redesign teams to carry out analysis and redesign using specified methodologies to achieve functional and organisational change.
- Supported innovation and change projects at a local level.
- Developed detailed project implementation plans including comprehensive risk analysis for hospital wide projects.
- Used effective change management strategies in the implementation of clinical redesign and patient flow strategies hospital wide.
- Provided strategic advice to the Executive Director, regarding organisational culture and future innovation and change needs.
Business Change Manager
Fiona Stanley Fremantle Hospitals Group
Murdoch, WA
01.2019 - 09.2019
- Developed change management plans minimising employee resistance and accelerating adoption.
- Leveraged prescribed change management tools such as impact analyses, enablement plans and readiness assessments.
- Identified success metrics and regularly reported on progress, risks and gaps.
- Built cohesive messaging and executed plans with consistent voice, processes and tools to achieve large-scale, enterprise-wide changes.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Met project scope and delivery dates by planning optimal schedules.
- Led clinical engagement, process review and clinical workflow re-design to support project implementation.
- Undertook strategic management of the Program including timeline and budget management, project sequence and prioritisation, program governance and management.
- Human Resources management for the project team.
- Stakeholder management
Nurse Unit Manager
Fiona Stanley Hospital
Murdoch, WA
05.2014 - 09.2019
- Single point of accountability for clinical and management leadership of Nursing staff within unit.
- Maintained excellence in interpersonal skills and leadership to engage and guide the multi-disciplinary team to deliver effective patient care.
- Maintained open and collaborative communication with relevant key stakeholders, demonstrating advanced written and verbal skills.
- Supported the delivery of safe patient care and the consumers’ experience including identifying, facilitating and participating in continuous safety and quality improvement activities.
Health Service Planner
South Metropolitan Health Service
Murdoch, WA
09.2017 - 12.2018
- Project initiation, facilitation, implementation and evaluation for new initiatives in consultation with key stakeholders.
- Provided oversight to ensure projects remain within scope and budget, meet timelines and objectives, and identify potential risks for escalation.
- Identified key stakeholders, develop communication and engagement strategies/plans to ensure maximum participation in all health service redesign.
Coordinator Clinical Services
East Metropolitan Health Service
Perth, WA
03.2017 - 09.2017
- Provided project initiation, facilitation, implementation and evaluation in the planning and redesign of clinical services.
- Developed innovative techniques for complex problem solving for relevant function and specialty both within and external to the hospital / health service.
- Utilised effective change management strategies in the implementation of clinical redesign and patient flow strategies.
- Developed and implemented a communication strategy to ensure effective communication between key stakeholders.
Project Manager, Clinical Commissioning
Fiona Stanley Hospital
Murdoch, WA
04.2012 - 05.2014
- Coordinated the planning and development of projects within the Clinical Commissioning project plan with agreed objectives and timeframes.
- Identified. assessed and managed risks, determining mitigating strategies and escalating systemic risks to Executive.
- Contributed to strategic, operational and business planning aspects of the project
- Coordinated the integration of clinical service models with facilities management, Information Communication Technology (ICT) and workforce streams.
- Establish strong working relationships to effectively liaise, consult and negotiate with internal and external stakeholders.
- Maintain sound documentation and project records, including development of reports and briefings to support discussion and resolution of complex issues.
Clinical Supervisor Unit Coordinator
Curtin University/Notre Dame University
, WA
11.2005 - 04.2012
- Directed, coordinated and evaluated activities for nursing students within academic institutions and the clinical setting.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Devised training programs to close gaps in nurse and staffs' competencies.
- Supervised nursing students, delivering consistent nursing care and mentoring to improve job efficiency.
Registered Nurse
Various Locations
Fremantle / Melbourne, WA / VIC
09.2002 - 01.2012
- Monitored and managed various treatment and care interventions.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Education
Bachelor of Science - Nursing
Curtin University of Technology
Bentley07.2002
Skills
- Project planning
- Customer service
- Leadership
- Active listening
- Problem resolution
- Performance improvements
- Systems implementation
- Work flow planning
- Project management
- Processes and procedures
- Productivity improvement
- Customer relations specialist
- Document management
- Presentations
- Self-motivated
- Team collaboration
- Microsoft Office
- Relationship building
Professional Development
- Health Round Table - Building Leadership Capability Series
- NEXUS Connecting Healthcare and Aviation - Human Factors Training
- Institute for Healthcare Improvement - Open School Chapter
- FSFHG - Mastering Emotional Intelligence
- FSFHG - Leading Change
- FSFHG - Engaging Conversations
- FSFHG - Conflict Management
- FSFHG - HR Reporting and Excel
- FSFHG - Senior Clinical Leaders workshops
- FSFHG - Interprofessional Leadership Course
- FSFHG - Senior Leaders in CARE
- Health Services Improvement Unit (HSIU) - Clinical Services Redesign Course
- HSIU - Resilience Training
- HSIU - The Influence Equation
References
References provided on request
Timeline
Manager Culture and Change
Fiona Stanley Fremantle Hospitals Group
09.2019 - Current
Business Change Manager
Fiona Stanley Fremantle Hospitals Group
01.2019 - 09.2019
Health Service Planner
South Metropolitan Health Service
09.2017 - 12.2018
Coordinator Clinical Services
East Metropolitan Health Service
03.2017 - 09.2017
Nurse Unit Manager
Fiona Stanley Hospital
05.2014 - 09.2019
Project Manager, Clinical Commissioning
Fiona Stanley Hospital
04.2012 - 05.2014
Clinical Supervisor Unit Coordinator
Curtin University/Notre Dame University
11.2005 - 04.2012
Registered Nurse
Various Locations
09.2002 - 01.2012
Bachelor of Science - Nursing
Curtin University of Technology
Similar Profiles
Hani Darshankumar PatelHani Darshankumar Patel
Student Enrolled Nurse Placement Stage 3 – Acute at Fiona Stanley Fremantle Hospitals GroupStudent Enrolled Nurse Placement Stage 3 – Acute at Fiona Stanley Fremantle Hospitals Group
Prue ColkersPrue Colkers
P1 Occupational Therapist at Fiona Stanley Fremantle Hospital groupP1 Occupational Therapist at Fiona Stanley Fremantle Hospital group
Ramandeep KaurRamandeep Kaur
Patient Support Assistant at Fiona Stanley Fremantle Hospital GroupPatient Support Assistant at Fiona Stanley Fremantle Hospital Group