Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Additional Information
Recent Projects
Timeline
Emad Gyrges

Emad Gyrges

STRATEGIC CHANGE MANAGEMENT / BANKING RISK & OPERATIONS MANAGEMENT / PROGRAMME DIRECTOR

Summary

Seasoned executive with over 22 years of progressive leadership experience in global organizations across the United States, United Kingdom, and Australia.

Demonstrated strategic planning expertise and decisive leadership enabling sound decision-making. Consistently motivates and empowers high-performing teams to achieve outstanding results. Passionate about developing people through mentoring and unlocking their full potential. Fosters a collaborative culture of accountability, continuous improvement, and achievement of key performance indicators.

Innovative thinker focused on driving change through complex, multi-million-dollar transformation projects. Delivered successful outcomes by remaining agile and adaptable. Skilled at cultivating diverse and inclusive work environments that promote creativity. Ensures organizational alignment with business objectives while building stakeholder engagement through excellent communication and relationship management.

Overview

23
23
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Change Portfolio Lead

Westpac Bank
07.2021 - 07.2023
  • Led the two main streams of supply/consumption of customers data covering the industry-wide change of how customers data is being open for Authorised Data Holders 'ADH'
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Trained employees in Lean methodologies, fostering a culture of continuous improvement.
  • Implemented new product offerings to speed up adoption to market changes
  • Developed a customer education strategy including personas design, customer E2E journey, website content uplifting, and systems integrations
  • Ensured regular ACCC validation of the daily changes in CDR policies and safeguarded the landing of the change
  • Designed coaching mechanisms to achieve maximum benefit realization in accordance with the new regulatory framework.
  • Partnered with leadership teams to align strategic priorities with Lean transformation efforts, driving long-term success throughout the company''s operations.
  • Spearheaded 5 initiatives to maintain a clean, organized, and efficient work environment.
  • Conducted value stream mapping exercises to identify opportunities for improvement and prioritize projects based on potential impact.
  • Monitored project outcomes post-implementation using data-driven approaches; made necessary adjustments as needed in order-to ensure ongoing success and sustainability.

Change Portfolio Lead

Westpac Bank
03.2020 - 07.2021
  • Led the COVID-19 Response Program, focusing on 11 complex streams of work to adjust to ongoing government announcements and support business customers
  • Managed a team of six change managers and ensured readiness for any government and regulators' recommendation
  • Covered project management, change management, risk management, compliance, HR, strategy, budgeting, and people management
  • Developed and implemented strategies aligned with the company's ESG goals and objectives
  • Collaborated with cross-functional teams and stakeholders to address emerging issues and achieve successful outcomes.

Change Lead

Westpac Bank
05.2018 - 03.2020
  • Led a major change program for Comprehensive Credit Report Reform (CCR), impacting consumers' finances and lending in Australia
  • Enabled Westpac to leverage comprehensive information for better credit decisions
  • Provided impact analysis and proposed operating models
  • Shaped a change plan, training approach, and post-implementation support model
  • Developed a customer value proposition to embed awareness of the change
  • Worked with senior stakeholders to obtain signoffs and business acceptance.

Change Lead

Barclays Bank
01.2011 - 01.2017
  • Led various change initiatives in wealth management, private banking, and retail banking
  • Managed projects related to regulatory compliance, risk management, financial crime, and technology
  • Delivered successful outcomes by integrating digital solutions, enhancing AML processes, implementing strategic billing programs, and transforming lending operations.

VP, Senior Change Lead

Credit Agricole Bank
07.2009 - 01.2011
  • Led change initiatives in private banking
  • Managed projects related to regulatory compliance, risk management, and technology
  • Successfully delivered major change programs, including the transition to Comprehensive Credit Reporting in Australia.

VP, Change Lead

Barclays Bank
08.2008 - 07.2009
  • Led change initiatives in wealth management
  • Managed projects related to regulatory compliance, risk management, and technology
  • Successfully delivered projects related to FATCA compliance, anti-money laundering enhancement, and strategic billing.

AVP, Delivery Manager

Bank of America
09.2000 - 08.2008
  • Managed delivery of projects in retail banking
  • Led initiatives related to customer experience, process improvement, and technology implementation.

Education

Associate of Science - Banking Regulations And Law

Chartered Institute of Banking , Scotland, United Kingdom
04.2001 -

MBA - International Banking And Financial Management

Bangor University , North Wales, United Kingdom
04.2001 -

Chartered Banker Associate (ACIBS)

Associate of Science - Business Strategy

Barclays Corporate Academy, London, United Kingdom
04.2001 -

MBA - Business Administration And Management

Phoenix University , Arizona, USA
04.2001 -

Skills

Data-driven decision-making

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Affiliations

· Chartered Banker (ACIB)/Active Member , Chartered Institute of Bankers / Scotland United Kingdom, Present

· Australian Banking Audit and Conduct Board , Sydney, Australia 2019

· Change Transformation Leadership Forum / Leeds, United Kingdom, 2014

· Chartered Manager (MCMI)/Active Member , Chartered Institute of Management / United Kingdom, 2013

· Change Management Mentor , Anglia Ruskin Business School / Cambridge, United Kingdom, 2012 – 2016

· Certified Chartered Banker, Institute of Certified Bankers (ICB) / New York, USA 2005 - 2008

· Functional Member , Egyptian Banking Association / Cairo, Egypt, 2008 - 2011

· Bank Representative , EuroMoney Capital Markets Conference / Egypt, 2008 - 2011

· Bank Representative , Private Banking Management Campaign / Geneva, Switzerland, 2009

International Association of Administrative Professionals

  • American Institute of Certified Banking Professionals
  • Project Management Institute

Certification

• Certificate, Introduction to Lean Principles and Six Sigma, Barclays Bank Learning Academy, (London, United Kingdom)

Accomplishments

To be add

Additional Information

to be added

Recent Projects

RECENT PROJECTS

· New Trade Finance Platform & Operating Model (Risk and O&T)

o A multi-million project over three years span, a fundamental overhaul of our client value proposition, and entails delivery of New Processing System, Digital Client Front End, New Multi-Entity Trade Limits System & New Operating Model

o

· Conduct and Control/ Regulatory/ Financial Crime/Compliance

o As part of the current FCA regulation changes, Barclays is following a strict compliance with clear conduct and control agenda that shaped a new Program, incorporating several changes and remediation activities.

Know Your Customer (KYC) Refresh:

Revisiting all our Corporate and Business Banking clients to ensure all mandates, company’s officials’ signatory, country of operations profiling, customer Classification, …etc.

Full compliance with FCA, initiated an interim risk acceptance matrix while investigating and completing missing documentation, pursue with ‘Notice to Close’ if missing documents are not provided within agreed timeline.

o Cash Management Tool remediation:

Successfully managed all work streams, looking at the history of our online banking channels to ensure full compliance with new Fraud and Cyber Security regulatory changes to protect our customers, as well as reputation in accordance with AML framework.

· Salesforce Operations Transformation (Risk and O&T)

o Played a stellar role in the wider transformation project; decommission of a legacy CRM portal used to store Credit documentation and implement SALESFORCE as our new CRM tool.

o Instrumental in identifying suitable channel to provide a more streamed access to different bank's functions i.e. Credit, Lending Operations, Processing, Account Opening, KYC, Relationship Teams, and Trade Finance Bankers.

o Significantly recorded a saving of 1million pound per annum and approximately 450 man-hours

· FATCA (Regulatory/Compliance/Risk/Conduct and control)

o Designed to implement changes to enable this compliance to classify new and pre-existing clients based on their US tax status, following client classification, we designed an annually report details of relevant client who have US Indica

o Developed a new system with an inbuilt rules engine has been built to review any US indicia and will automatically determine US tax status and classification for most of our customers.

o Initiated a new process to comply with the new FATCA regulations, to contact clients where applicable and align the KYC model to work accordingly moving forward.

o Accomplished a remediation exercise for the whole bank record and shape a new FATCA training and platform for on-going business support.

· Anti-Money Laundering (AML) Enhancement:

(Conduct and Control/ Financial Crime/Compliance/Risk/Technology)

o Successfully led the major project of consolidation and enhancement of the bank’s AML process by integrating digital risk and fraud solution.

o Delivered a thorough change impact analysis to facilitate the integration, leveraging skilled stakeholders mapping to have a full buy-in and adherence to the fast-growing digital fraud risks with clear mitigation measures put in place.

o Extensive review of processes, policies, updated regulatory changes to align our automated risk alert model and tailor the digital solution matrix to reflect accordingly.

o Designed a full training suit tailored around the need of each impacted area with clear benefit realisation success factors.

o  The success of our change delivery has enabled the bank to access to the latest fraud risk alerts and information. Additionally, automating data ingestion and analysis, to reduce the time spent by fraud detection team on alert review.

· Strategic Billing Programme:

(Control/Compliance/Technology/Operations/Risk)

Introducing a whole new system and re-engineered process to facilitate the changes to our billing structure for periodic sterling fees and commission charging. Incorporating a new MI revenue portal that is linked to multiple channels i.e. global pricing tool, product coding platform and commission and interest operations team.

o Shaping new billing sets to incorporate our global product offering and at the same time accommodate the group structure complexity within Corporate Banking.

o Successfully led the implementation of the project to be embedded within front line relationship teams across Corporate Banking.

o Facilitating SMEs workshop and stakeholders’ engagement weekly scrums

o Shape and signoff on training and communication approaches.

o Direct management of pilot and phased rollout actions including senior stakeholders’ briefings and update.

o Acted as a main escalation point throughout the implementation phase and for 2 billing cycles post a full delivery of the project.

Setting the exit key success factors and shape our exit criteria to call off the project with clear benefit realisation approach.

Timeline

Change Portfolio Lead - Westpac Bank
07.2021 - 07.2023
Change Portfolio Lead - Westpac Bank
03.2020 - 07.2021
Change Lead - Westpac Bank
05.2018 - 03.2020

• Agile Projects Foundation, Barclays Bank Learning Academy, (London, United Kingdom)

03-2014
Change Lead - Barclays Bank
01.2011 - 01.2017

• Certificate, Introduction to Lean Principles and Six Sigma, Barclays Bank Learning Academy, (London, United Kingdom)

02-2010

• Certificate, (EU&UK Banking Regulations), EUROMONEY Business School, (Switzerland, EU)

08-2009
VP, Senior Change Lead - Credit Agricole Bank
07.2009 - 01.2011
VP, Change Lead - Barclays Bank
08.2008 - 07.2009
Chartered Institute of Banking - Associate of Science, Banking Regulations And Law
04.2001 -
Bangor University - MBA, International Banking And Financial Management
04.2001 -
Barclays Corporate Academy - Associate of Science, Business Strategy
04.2001 -
Phoenix University - MBA, Business Administration And Management
04.2001 -
AVP, Delivery Manager - Bank of America
09.2000 - 08.2008
Emad GyrgesSTRATEGIC CHANGE MANAGEMENT / BANKING RISK & OPERATIONS MANAGEMENT / PROGRAMME DIRECTOR