Emelia Bracewell
Western Sydney
Summary
Customer-focused bar and gaming attendant with extensive experience in high-volume hospitality settings. Proficient in bartending, gaming operations, and ensuring compliance with RSA/RCG regulations. Demonstrated ability to manage cash, assist patrons, and maintain efficient venue operations. Recognized for high productivity and specialized skills in customer service, cash handling, and gaming machine maintenance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bar & Gaming Attendant
Wallacia Hotel
01.2026 - Current
- Managed bar gaming operations and ensured compliance with local regulations.
- Assisted patrons with gaming inquiries and provided excellent customer service.
- Provided efficient service across bar, bistro, and gaming areas in fast-paced environment.
- Operated tab and keno systems while managing cash transactions accurately.
- Conducted ID checks and enforced RSA/RCG compliance for customer safety.
- Addressed guest concerns promptly, contributing to positive experiences during visits.
- Created a safe and professional environment for guests in the establishment.
Onsite Supervisor
Chandler Macleod (Amazon)
Kemps Creek
01.2024 - Current
- Acted as the primary contact between Amazon and Chandler Macleod, facilitating efficient on-site operations.
- Managed workforce allocation, attendance, and performance across multiple departments.
- Monitored compliance with Amazon policies and safety standards.
- Coordinated onboarding, training, and employee wellbeing initiatives, addressing performance and safety concerns.
- Maintained accurate staffing, scheduling, and performance records for management review.
- Analyzed data to uncover trends, guiding strategic decisions for client projects.
Hospitality All Rounder
Australian Arms Hotel
Penrith
05.2024 - 08.2024
- Provided exceptional customer service across bistro, bar, and gaming areas, ensuring guest satisfaction.
- Delivered bar gaming and floor service in high-traffic venue.
- Supported drink preparation, contributing to a seamless customer experience and high service standards.
- Operated TAB/KENO systems and performed bartending duties.
- Performed ID checks and managed patrons responsibly while completing accurate venue reports.
- Ensured compliance with venue policies and safety standards for optimal operations.
- Assisted with opening and closing shifts, maintaining smooth operations.
Bar Staff (Seasonal)
Ivy Nightclub – Merivale
10.2023 - 12.2023
- Delivered high-volume bar service in fast-paced nightlife environment, ensuring timely and accurate orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Partnered with team and security to efficiently manage operations during peak service periods, maintaining service quality.
- Managed cash and EFTPOS transactions with precision.
- Coordinated private bookings and booth reservations, enhancing guest experience through seamless execution.
Education
Diploma of Community Services -
International Institute of Education and Training
01-2024
Year 12 Graduate -
Archbishop Porter Girl's Secondary School
01-2022
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Fast-paced environments
- RSA/RCG compliance
- TAB/Keno management
- Cash transactions
- Safety compliance
- Problem solving
Certification
- Responsible Service of Alcohol (RSA), 01/01/23
- Responsible Conduct of Gaming (RCG), 01/01/24
- TAB & KENO Training, 01/01/24
- First Aid (HLTAID009, 010, 011), 01/01/23
- Working With Children Check, 01/01/23
Timeline
Bar & Gaming Attendant
Wallacia Hotel
01.2026 - Current
Hospitality All Rounder
Australian Arms Hotel
05.2024 - 08.2024
Onsite Supervisor
Chandler Macleod (Amazon)
01.2024 - Current
Bar Staff (Seasonal)
Ivy Nightclub – Merivale
10.2023 - 12.2023
Diploma of Community Services -
International Institute of Education and Training
Year 12 Graduate -
Archbishop Porter Girl's Secondary School