Porntip Senkaewsai
Sydney
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in bar gaming operations with a focus on providing outstanding customer service. Background includes maintaining gaming equipment, managing cash transactions, and enforcing compliance with gaming regulations. Strengths include strong interpersonal skills, problem-solving abilities, and advanced knowledge of gambling rules and procedures. Demonstrated ability to foster positive relationships with patrons leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar & Gaming Attendant
Madison Hotel
Sydney
07.2023 - Current
- Assisted in training new staff members on proper use of equipment and protocols related to game operations.
- Monitored casino operations and patron behavior for suspicious activity.
- Resolved slot machine tilts and note jams.
- Monitored the gaming area to ensure compliance with state laws and regulations.
- Interacted with guests to encourage play and explained rules of each game.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
Pick Pack Services
Warehouse
Sydney
07.2022 - Current
- Check the system / prepare the product and deliver the product according to the order
Restaurant Server
Thai Restaurant
Sydney
09.2022 - 12.2022
- Assist clients on arrival and providing menu
- Serve a welcome drink and take orders
- Clean tables, clear dishes
- Handle angry customers especially the broader situation
Gaming Attendant
Merivale group
06.2022 - 09.2022
- Managing gaming machines and tables
- Monitoring guest behaviour and spending
- Maintaining responsible gaming practices
- Money handling and payment facilitation
- Operating and reconciling point of sale terminals
- Assisting with food and beverage service
Education
High School Diploma -
Macquarie Education Group Australia (MEGA) College
Sydney, NSW01-2025
Bachelor of Acouunting -
University of Kasem Bundit
Bangkok, Thailand01.2021
Hight School Certificate -
Thoeng Industrail and Community Eaucation College
Chiang Rai, Thailand01.2018
Skills
- Analytical skills
- Leadership
- Active listening
- Ability to work under pressure
- Machine maintenance
- Customer service
- Teamwork
- Fast learner
- Bar restocking
- Changing beer kegs
Hobbies and Interests
- High interest in psychology knowledge, adaptable to careers.
- Delighted meeting new people.
- Delightfully and confidently communicate to foreigners.
Personal Information
- Age: 29
- Date of Birth: 07 JAN 1996
- Nationality: Thai
Certification
- RSA
- RCG/ARCG
Languages
English
Elementary
Timeline
Bar & Gaming Attendant
Madison Hotel
07.2023 - Current
Restaurant Server
Thai Restaurant
09.2022 - 12.2022
Pick Pack Services
Warehouse
07.2022 - Current
Gaming Attendant
Merivale group
06.2022 - 09.2022
High School Diploma -
Macquarie Education Group Australia (MEGA) College
Bachelor of Acouunting -
University of Kasem Bundit
Hight School Certificate -
Thoeng Industrail and Community Eaucation College
Similar Profiles
MICHAEL A. DEJULIAMICHAEL A. DEJULIA
General Manager at The Yorktowne Hotel Tapestry CollectionGeneral Manager at The Yorktowne Hotel Tapestry Collection
Taylor SouleTaylor Soule
Assistant Manager (Starbucks) at The Madison Concourse Hotel & Governers ClubAssistant Manager (Starbucks) at The Madison Concourse Hotel & Governers Club
Alexander FigueroaAlexander Figueroa
Server at Hotel MadisonServer at Hotel Madison