EMILIJA SKOCO
Sydney,Australia
Summary
Compassionate and dedicated individual with a strong commitment to providing high-quality care and support to elderly individuals. Currently enrolled in a Certificate IV in Ageing Support (expected completion by end of 2024), gaining foundational knowledge in person-centered care, dementia support, and aged care practices. Brings transferable skills from previous roles in retail, hospitality, and customer service, including exceptional communication, teamwork, and problem-solving abilities. Passionate about making a positive impact in the lives of seniors and contributing to their well-being. Seeking an entry-level position in aged care to apply my skills, further develop my expertise, and grow within the industry.
Overview
2
2
years of professional experience
Work History
Retail Sales Assistant/Xmas Casual
Hush Puppies
11.2023 - 02.2024
- Provided exceptional customer service by assisting shoppers in finding products, offering styling advice, and ensuring a positive shopping experience.
- Maintained in-depth knowledge of Hush Puppies footwear and apparel to effectively communicate product features and benefits to customers.
- Processed transactions accurately using POS systems, handled cash, and managed returns or exchanges.
- Organized and restocked merchandise on the sales floor, ensuring displays were visually appealing and aligned with brand standards.
- Achieved individual and team sales targets by upselling and cross-selling products.
- Resolved customer inquiries and complaints professionally, ensuring high levels of customer satisfaction.
Cashier
Cali Press
08.2022 - 11.2023
- Operated cash registers and POS systems to process customer orders efficiently and accurately.
- Handled cash, card, and mobile payments while maintaining a balanced till at the end of each shift.
- Provided friendly and prompt service to customers, taking orders, preparing beverages, and addressing special requests.
- Maintained cleanliness and organization of the front-of-house area, including the till station and dining spaces.
- Assisted in restocking inventory and ensuring the availability of menu items.
- Followed food safety and hygiene standards to ensure a safe and welcoming environment for customers.
Kitchen Hand
Grecian Blue
08.2022 - 11.2022
- Supported kitchen operations by preparing ingredients, washing dishes, and maintaining a clean and organized workspace.
- Assisted chefs with food preparation, including chopping vegetables, marinating meats, and assembling dishes.
- Ensured compliance with food safety and hygiene regulations at all times.
- Operated kitchen equipment such as dishwashers, mixers, and ovens safely and efficiently.
- Managed inventory by restocking supplies and notifying supervisors of low stock levels.
- Collaborated with team members to ensure timely and efficient service during peak hours.
Education
Diploma in Community Services - Community Health
Greenwich College
Sydney NSW12-2026
Certificate IV in Ageing Support - Health Care
Greenwich College
Sydney, NSW12-2025
High School Diploma -
High School Kosta Cukic
Belgrade, Serbia 06-2024
Skills
- Punctuality
- Opening and closing procedures
- Building rapport
- Negotiation
- Customer service
- Problem-solving
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Retail Sales Assistant/Xmas Casual
Hush Puppies
11.2023 - 02.2024
Cashier
Cali Press
08.2022 - 11.2023
Kitchen Hand
Grecian Blue
08.2022 - 11.2022
Diploma in Community Services - Community Health
Greenwich College
Certificate IV in Ageing Support - Health Care
Greenwich College
High School Diploma -
High School Kosta Cukic
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