Emily Bond
Sunshine Coast
Summary
Passionate Cabin Crew professional with strong background in providing warm, authentic and exceptional customer service, whilst upholding all safety procedures. Adept at ensuring passenger safety and comfort, with a focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency procedures. Reliable, friendly and hardworking, consistently meeting and exceeding passenger and employee expectations in a way that is reflective of the company's core values.
Overview
6
6
years of professional experience
Work History
Short Haul Cabin Crew
Qantas Airways
12.2022 - Current
- Carried out standard operating procedures, upholding a high safety standard.
- Managed challenging situations calmly, efficiently and with an empathetic but professional approach.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Remained informed of current company and government regulations and rules to promote safe environment for customers and crew.
- Enhanced customer satisfaction and comfort by providing exceptional in-flight service in a warm, authentic and professional manner
Retail Sales Assistant
Ghanda Clothing
01.2022 - 11.2022
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by providing exceptional customer service and product knowledge.
Store Manager
Ghanda Clothing
10.2020 - 01.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed stock control, cash control, and store opening and closing procedures.
- Conducted staff training sessions and assisted with new store setup and openings
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Volunteer Wildlife Assistant
RSPCA Queensland
09.2020 - 07.2021
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures
Assistant Store Manager
Ghanda Clothing
11.2018 - 10.2020
Education
High School Diploma -
Nambour Christia College
Nambour, QLD11-2017
Skills
- Cabin safety
- Emergency procedures
- Customer service
- Team collaboration
- Communication skills
- Precision time management
- Reliability and punctuality
- Cultural sensitivity
Timeline
Short Haul Cabin Crew
Qantas Airways
12.2022 - Current
Retail Sales Assistant
Ghanda Clothing
01.2022 - 11.2022
Store Manager
Ghanda Clothing
10.2020 - 01.2022
Volunteer Wildlife Assistant
RSPCA Queensland
09.2020 - 07.2021
Assistant Store Manager
Ghanda Clothing
11.2018 - 10.2020
High School Diploma -
Nambour Christia College
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