Summary
Overview
Work History
Education
Skills
Personal References
Timeline
Generic

Stephanie Stembridge

Diggers Rest

Summary

Dedicated manager and effective leader that has excelled in achieving constant customer satisfaction. Throughout my career I have become proficient in developing effective sales strategies, building strong client relationships and managing complex projects. With over 5 years in the customer service industry i have a proven history of achieving customer satisfaction through continuous provision of top-quality service.

I pride myself in my exceptional ability to build positive relationships and connect with a vast range of people. I am an adaptable and transformational leader with an ability to work both independently and collaboratively with others.

Overview

7
7
years of professional experience

Work History

Short Haul Cabin Crew

Qantas
06.2023 - Current
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Maintaining cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.

Assistant Manger / In-clinic Trainer

Laser Clinics Australia
02.2019 - Current
  • Completed all point-of-sale operations, cash management and stock management.
  • Exceeded sale goals and accomplished business objectives.
  • Assisting with fortnightly rostering.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Training and assessing staff and ensuring that all practices comply with relevant policies, procedures, and legislation.
  • Planned and executed floor merchandising initiatives.
  • Successfully managed a team of 12
  • Increased clinics revenue by implementing marketing strategies and through regular staff training.
  • Proven track record of customer satisfaction through NPS score ratings.

Beauty Therapist / Receptionist

Endota Spa
11.2017 - 02.2019
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Addressing problems with customers to promote quick and successful resolutions.
  • Performing accounting duties and monitoring client databases.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Maintaining client databases and inventory.
  • Established positive and trusting relationship with all clients.
  • Worked co-operatively and collaboratively with others to achieve common goals.

Customer Service

Coles Supermarket
12.2016 - 11.2017
  • Stocked shelves, unloaded trucks, placed daily product orders, and created sale displays.
  • Provided high quality customer service to clients and maintained their satisfaction level.
  • Familiarity with managing, checking, and reconciling balance cash drawer
  • Extensive experience of product sales, merchandising, and customer service activities, in a supermarket store
  • Stocked shelves to match planogram images and instructions.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

Bachelor of Nursing - (Currently Not Studying)

Victorian Univerisity
Melbourne
10.2022

Diploma of Beauty Therapy -

Elly Lukas
Melbourne
09.2018

VCE -

Braemer College
Macedon
12.2017

Skills

  • Excellent communication skills
  • Willingness to learn and constantly up-skill
  • Committed to promoting a safe and healthy workplace
  • Experience in dealing with customers, franchisees, suppliers and other third parties
  • Ability to work autonomously or within a team environment
  • Proven ability to build and maintain customer relationships
  • Dependable and organized team player with ability to communicate effectively and efficiently
  • Strong computer literacy skills; Including knowledge of all Microsoft programs
  • First aid & CPR Certified

Personal References

Sarah Elliot - Altara (Qantas) Manager

sarah.elliot@qantas.com.au


Chantelle Hartigan – LCA Registered Nurse 

0434827830  


Sarah Stepanoski - LCA Manager 

0413171042  


Olivia Boscato - Endota Fitzroy   

Available upon request


Noni Little – Coles Supermarket 

Available upon request  


Terrence Alvers - Synergy Racing (Unlisted job as  a stable hand)

0447690453


Timeline

Short Haul Cabin Crew

Qantas
06.2023 - Current

Assistant Manger / In-clinic Trainer

Laser Clinics Australia
02.2019 - Current

Beauty Therapist / Receptionist

Endota Spa
11.2017 - 02.2019

Customer Service

Coles Supermarket
12.2016 - 11.2017

Bachelor of Nursing - (Currently Not Studying)

Victorian Univerisity

Diploma of Beauty Therapy -

Elly Lukas

VCE -

Braemer College

Similar Profiles

CREATE PROFILE
Stephanie Stembridge