Emily Brown
Tocumwal,N.S.W
Summary
I am an honest, reliable worker. I’m easy-going and get along well with other people. I am willing to undertake any training required of me to fulfill this position. At the moment I’m only doing house duties, I have a 9-year-old son who is in 4 at Tocumwal Public School, . I understand customer service is a big plus in this area of employment, I am a very friendly person and go above and beyond to help and assist all customers. I hope my resume appeals to you and I look forward to hearing from you.
Overview
2
2
years of professional experience
Work History
Customer service
Colony inn hotel
- Taking orders (includes telephone), Operating till and handling money, Preparing and serving food, Working part of a team, Opening and closing, Working behind the bar
Customer service
IGA Griffith
- Packing shelves, Handling money and operating the tills, Setting up the Lenard’s chicken department, Handling chicken and seafood, Working in the meat department, Working with high standard of hygiene
Customer service
Jerilderie sports club
- Working behind the bar, Handling money, working tills, Payouts on gaming machines, Opening and closing the club by myself, Cleaning of the bar and gaming room, Handling and working the keno, Understanding how to handle intoxicated and difficult people, Working quickly but calmly to keep up with big groups of people as I’m there on my own
Customer Service Representative
Service NSW
09.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Education
RSA and RSG (NSW)
Certificate 3 Business (customer Engagement) -
Current
07.2022
Personal Information
Date of Birth: 05/28/94
References
- Marggy Nelson, Jerilderie Sports Club, (03)58861445
- Renata Morris, Crowe Shearing Pty Ltd, 0456 373 881
- Jackie Smith, Close family friend, 0429861982, (03)58861892
Timeline
Customer Service Representative
Service NSW
09.2021 - 12.2023
Customer service
Colony inn hotel
Customer service
IGA Griffith
Customer service
Jerilderie sports club
RSA and RSG (NSW)
Certificate 3 Business (customer Engagement) -
Current
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