Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Buckland

Derrinallum,VIC

Summary

Dependable retail sales professional with experience in dynamic, high-performance and local orientated environments. Skilled in processing transactions, handling cash and using registers as well as assisting and resolving customer needs and queries. Ability to utilize interpersonal skills, time management and problem-solving in and out of a team. Eager to learn and expand knowledge on any task at hand. A once motivated kitchen worker ready to build foundation in food service. Eager to learn all kitchen roles and contribute to team success. Dependable, reliable and hardworking with basic cleaning, sanitizing and food handling skills. A once highly organized Administrative Intern with commitment to excellence and to multi-task. Independent thinker with great customer service, discretion maintenance and telephone etiquette skills.

Overview

3
3
years of professional experience

Work History

Retail Sales Assistant

Mitre 10
12.2021 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Developed strong rapport with customers and created positive impression of business.

Administrative Intern

Terang College
02.2023 - 07.2023
  • Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
  • Created and updated records and files to maintain document compliance.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
  • Improved communication between departments by acting as a liaison and facilitating information exchange.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Purchased and maintained office supplies.

Dish Hand

Mac's Hotel
11.2020 - 09.2021
  • Demonstrated consistent punctuality and reliability, contributing to overall team success.
  • Maintained a clean and sanitized work environment for optimal food safety and staff wellbeing.
  • Improved kitchen efficiency by swiftly and thoroughly cleaning dishes, utensils, and cookware.
  • Helped reduce waste by implementing proper food storage techniques and promptly disposing of expired items.
  • Utilized appropriate chemicals according to established protocols for sanitizing dishes effectively.
  • Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
  • Adhered to all health department guidelines and regulations, promoting a safe dining experience for guests.
  • Developed strong multitasking abilities while managing multiple responsibilities during busy shifts.

Education

High School Diploma -

Terang College
Terang, VIC
11.2022

Skills

  • Brand Awareness
  • Administrative tasks
  • Strong Work Ethic
  • Reliability and punctuality
  • Customer Service
  • Patience and Empathy
  • Money Handling
  • Professionalism and Courtesy

Timeline

Administrative Intern

Terang College
02.2023 - 07.2023

Retail Sales Assistant

Mitre 10
12.2021 - Current

Dish Hand

Mac's Hotel
11.2020 - 09.2021

High School Diploma -

Terang College
Emily Buckland