Emily Clare
Summary
Hospitality professional with 8+ years of front-of-house experience, known for delivering outstanding guest service and fostering positive team environments. Skilled in managing high-volume operations, resolving customer concerns, and maintaining smooth day-to-day service. Eager to bring proven customer service expertise to a new role where quality and efficiency are valued.
Overview
9
9
years of professional experience
Work History
Front of House
Pizza Bar 91
01.2023 - 08.2025
- Greeting customers
- Take accurate food and beverage orders in person, by phone, and through online platforms.
- Process payments using POS systems and handle cash/card transactions responsibly.
- Follow food safety and hygiene guidelines at all times.
- Restock supplies and assist with stock rotation
Waitress/Barista
Pizza 500
02.2019 - 01.2023
- Provided exceptional customer service by promptly addressing inquiries and ensuring guest satisfaction
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new staff on menu items and customer service protocols
- Created new cocktail specials weekly
- Making and serving quality coffee
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress/Barista
Sam’s Cafe
01.2017 - 2020
- Provided exceptional customer service
- Opening and closing of the shop
- Executed strategic table layouts for efficient accommodation of walk-in and dine-in reservations.
- Managed efficient transaction processing through point-of-sale system
- Directed workflow in coffee preparation area, maintaining high standards of quality and consistency.
- Restocked inventory to maintain product availability. Assisted in placing orders to replenish stock levels.
Skills
- Customer Service
- POS & Cash Handling
- Order Management (Dine-in, Phone & Online)
- Teamwork & Communication
- Problem Solving
REFERENCES
Available upon request.
Timeline
Front of House
Pizza Bar 91
01.2023 - 08.2025
Waitress/Barista
Pizza 500
02.2019 - 01.2023
Waitress/Barista
Sam’s Cafe
01.2017 - 2020