Emily Elliott
Wendouree,VIC
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Retail Assistant
Woolworths
Wendouree, Vic
02.2013 - Current
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Kept up-to-date knowledge of all products available in the store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
Assistant Department Manager
Wendouree
Wendouree, Vic
06.2019 - 06.2021
- Monitored departmental progress against established goals and objectives.
- Assisted in the development of departmental goals and objectives.
- Developed strategies to improve customer service, performance, and productivity.
- Developed policies and procedures for the department.
- Provided guidance and mentoring to department staff members.
- Coordinated daily operations within the department.
- Conducted regular meetings with team members to discuss progress on projects and tasks.
- Created reports on performance metrics for management review.
- Managed inventory of supplies for the department including ordering new items as necessary.
- Resolved conflicts between staff members in a professional manner.
- Ensured that all safety protocols were followed in accordance with company policy.
Education
Diploma of Community Services
Federation University Australia
VICSkills
- Customer Assistance
- Team Communication
- Communication Skills
- Great problem solving skills
Timeline
Assistant Department Manager
Wendouree
06.2019 - 06.2021
Retail Assistant
Woolworths
02.2013 - Current
Diploma of Community Services
Federation University Australia
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