Emily Galle
Epping,Vic
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Membership Sales Officer
Crunch Fitness
Epping, VIC
11.2023 - Current
- Boosted gym membership sales by conducting engaging facility tours and presenting available services.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Assistant Manager
TATS R
Campbellfield, VIC
12.2022 - 10.2023
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or requests, contributing to a well-functioning reception area.
Pharmacy Assistant
Glengala Road Pharmacy
Sunshine, VIC
11.2021 - 11.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
Head Barista
Truckies Breakfast And Lunch
Sunshine, VIC
01.2020 - 11.2021
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
- Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
VCE -
Sunshine College - Sunshine Senior Campus
Sunshine, VICSkills
- Work Coordination
- Strategic Planning
- Innovation and Creativity
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Office Administration
Timeline
Membership Sales Officer
Crunch Fitness
11.2023 - Current
Assistant Manager
TATS R
12.2022 - 10.2023
Pharmacy Assistant
Glengala Road Pharmacy
11.2021 - 11.2022
Head Barista
Truckies Breakfast And Lunch
01.2020 - 11.2021
VCE -
Sunshine College - Sunshine Senior Campus