Emily Guthrie
Long Jetty
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Functions and Event Coordinator
Terrigal Beach House
03.2024 - Current
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions during events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Experience with ResDiary and Sevenrooms online booking systems.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavours.
- Use of excel to track function and event enquiry and forecasted events for the future to monitor peak and low demand tine periods.
- Responsible for the opening and closing the venue which includes cash clearance of pokie machines, cash registers and securing the venue.
- Meeting regularly with venue management to propose and formulate new promotional activations and ensure their smooth execution.
- Experience with the Jensen software system to track sales, transactions and stock management.
- Optimized scheduling processes by working closely with staff members to ensure adequate coverage during peak hours or high-demand events.
Food and Beverage Attendant
Terrigal Beach House
09.2022 - 03.2023
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Merchandising Duty Manager
Dan Murphy’s West Gosford
09.2021 - 12.2023
- Assisted in seasonal floor set changes, ensuring a fresh and engaging shopping environment for customers.
- Performed regular inventory counts, identifying discrepancies and resolving them quickly to maintain accurate stock levels.
- Participated in promotional events, effectively showcasing featured products to drive sales growth.
Food and Beverage Attendant
Cumberland Golf Club
10.2021 - 04.2022
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Enhanced dining experience by providing prompt and courteous service to guests.
- Arranged tables and chairs for special occasions and events.
All Dogs Grooming Parlour
09.2016 - 02.2021
- Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
- Helped develop customized grooming plans for individual dogs based on breed, size, coat condition, and owner preferences.
- Managed inventory of grooming supplies, ordering new products as needed to maintain optimal stock levels for uninterrupted service delivery.
Education
Bachelor of Commerce - Marketing Management
Macquarie University
Sydney, NSW06-2027
Higher School Certificate -
Our Lady of Mercy College
Parramatta, NSW11-2019
Skills
- Event planning
- Project management
- Scheduling
- Time management
Awards
- Employee of the Quarter at Crowne Plaza Terrigal, 2024
- Arthur Laundy Award for Excellence at Crowne Plaza Terrigal, 2024
Timeline
Functions and Event Coordinator
Terrigal Beach House
03.2024 - Current
Food and Beverage Attendant
Terrigal Beach House
09.2022 - 03.2023
Food and Beverage Attendant
Cumberland Golf Club
10.2021 - 04.2022
Merchandising Duty Manager
Dan Murphy’s West Gosford
09.2021 - 12.2023
All Dogs Grooming Parlour
09.2016 - 02.2021
Bachelor of Commerce - Marketing Management
Macquarie University
Higher School Certificate -
Our Lady of Mercy College
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