Emily Hennop
Jurien Bay,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Customer Service Officer position at the Shire of Dandaragan. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Team Member All-rounder
Jurien Bay Beach Cafe
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment, taking initiative in cleaning tables in inside and outside areas.
- Self-motivated, with a strong sense of personal responsibility, taking up initiative in stocking up cabinet foods and pastries in the front cafe.
- Proven ability to learn quickly and adapt to new situations. I took it upon myself to quickly memorise the food and drinks menu, to facilitate quick response to customers' queries
- Working quickly and efficiently, cleaning and putting away stacks of crockery and cutlery within 5-10 minutes.
- Demonstrated respect, friendliness and willingness to help wherever needed, taking complex orders.
- Excellent communication skills, both verbal and written, describing the menu and taking orders correctly
- Working effectively in fast-paced environments, taking over 30 orders in an hour and promptly delivering orders.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Front of House Attendant
Lobster Shack
12.2022 - 10.2023
- Remembered, recited and promoted variety of menu items.
- Answered telephone to make reservations and take orders.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Helped guests at tables when in need of assistance.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Front of House Team Member
Zambrero
07.2020 - 10.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Monitored food quality and freshness throughout day.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Stored food in designated containers and storage areas to prevent spoilage.
- Observed diners to respond to additional requests and determine when meal completed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
High School Diploma -
Butler Secondary College
Butler, WA12.2021
Skills
- Complaint Resolution
- Cleaning
- Cash Handling
- Customer Service
- Workplace Safety
- Area and Facility Cleaning
- Product Knowledge
- Order Preparation
- Flexible Schedule
- Computer Skills
Boating, camping and fishing around Jurien Bay. Love reading poetry.
I often go camping with my partner and our friends at Sandy Cape and Booka. We enjoy four-wheel driving, fishing and swimming in the ocean. I enjoy reading contemporary poetry form poets such as Rupi Kaur and Gabbie Hanna.
Timeline
Team Member All-rounder
Jurien Bay Beach Cafe
10.2023 - Current
Front of House Attendant
Lobster Shack
12.2022 - 10.2023
Front of House Team Member
Zambrero
07.2020 - 10.2021
High School Diploma -
Butler Secondary College
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