Chane Hovell
Beveridge,VIC
Summary
Driven by a commitment to excellence, I leveraged my expertise in store operations and exceptional customer service at Mediterranean Shipping Co to streamline export documentation workflows, significantly enhancing productivity. My proactive approach in promoting products and fostering trust has consistently driven sales and customer satisfaction, as evidenced by surpassing monthly targets at Goldy Motors.
Overview
17
17
years of professional experience
Work History
Senior Retail Assistant
Jurien Bay Newsagency
12.2021 - 06.2024
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
- Supported store manager in various administrative tasks such as scheduling staff shifts.
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Excellent experience in Lottery West WA products and system.
Service Advisor
Goldy Motors
10.2010 - 12.2012
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Met customer call guidelines for service levels, handle time and productivity.
Export Documentation Officer
Mediterranean Shipping Co
05.2007 - 11.2009
- Contributed to the development of departmental policies and procedures by sharing best practices and lessons learned from past experiences in export documentation management.
- Initiated continuous improvement initiatives within the department, resulting in increased productivity and streamlined workflows.
- Provided exceptional customer service by addressing client inquiries quickly and thoroughly regarding their shipments'' status or documentation requirements.
- Reduced processing time for export documents by optimizing workflow and prioritizing tasks effectively.
Education
Certificate IV - Beauty Therapy
North Metropolitan TAFE - McLarty Avenue Campus
Joondalup, WA09.2007
Year 11 -
Wanneroo Senior High School
Wanneroo, WA09.2005
Skills
- Store operations
- Cash handling proficiency
- Loss prevention strategies
- Promotional planning
- Excellent customer service
Timeline
Senior Retail Assistant
Jurien Bay Newsagency
12.2021 - 06.2024
Service Advisor
Goldy Motors
10.2010 - 12.2012
Export Documentation Officer
Mediterranean Shipping Co
05.2007 - 11.2009
Certificate IV - Beauty Therapy
North Metropolitan TAFE - McLarty Avenue Campus
Year 11 -
Wanneroo Senior High School
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