Emily Hogan
Yarrawonga,Victoria
Summary
Versatile hairdresser with comprehensive background in hair styling and client consultation. Successfully created personalized looks for diverse clientele and maintained high customer satisfaction. Demonstrated creativity and precision in hair cutting techniques and color applications. Experienced with advanced hair cutting, styling, and coloring techniques. Utilizes strong creative skills to deliver customized looks tailored to each client. Knowledge of current hair trends and effective client communication to ensure satisfaction. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. I’ve been working for four years as a Hairdresser and now qualified. I have grown up in a small country town of Yarrawonga in Australia Victoria and live two hours away from our amazing snowfields and have always dreamt of working at the snow. I have travelled to Japan to snowboard and fell in love with the idea of working a season. I have people skills as working as a Hairdresser and willing to learn new things. I know how to work as a team as I have skied nationals in Australia for water skiing, I have competed in a world event for barefoot water skiing.
Overview
5
5
years of professional experience
Work History
Hairdresser
Hair Tamara Hair Boutique
01.2020 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Increased patient satisfaction scores through active listening, empathy, and personalized care approaches.
- Delivered high-quality work under pressure, maintaining attention to detail and professionalism.
Education
Qualified Hairdresser
Go TAFE
Wangaratta, VIC10.2023
Skills
- Hair Straightening
- Blow-Drying Expertise
- Chemical safety
- Cleaning and sanitizing
- Creative thinking
- Work under pressure
- Confident talking
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Order Taking
- Product Upselling
- Workplace Safety
- Salon Marketing
- Creative coloring
- Scalp treatments
- Braiding techniques
Timeline
Hairdresser
Hair Tamara Hair Boutique
01.2020 - Current
Qualified Hairdresser
Go TAFE
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