Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily McGrath

Warana,Qld

Summary

Dedicated and compassionate professional with a strong foundation in providing support and assistance to individuals affected by Domestic and Family Violence. Completed a 12-month traineeship at a reputable Domestic and Family Violence refuge, gaining valuable experience in crisis intervention, advocacy, and empowering survivors. Proven ability to create a safe and supportive environment while delivering trauma-informed care. Adept at collaborating with multidisciplinary teams and community resources to enhance the well-being of survivors. Committed to making a positive impact on the lives of vulnerable individuals and families.

Overview

9
9
years of professional experience

Work History

Support Worker

SunnyKids
09.2022 - Current
  • Providing direct practical supports and individualized case management to families residing in the refuge and safe houses within the community
  • Creating and maintaining client records, case plans, documents and notes on Specialist Homelessness Information Platform (SHIP)
  • Planning, coordinating, and supervising individual and group activities in the refuge
  • Using a strengths-based approach to support a diverse range of clients with complex needs
  • Recording and maintaining relevant maintenance logs for all properties
  • Liaising with all on-site visitors ensuring strict confidentiality procedures are being followed
  • Collaborating with the Broncos to run one of our in-school programs with a strong focus on children with complex and challenging behaviours
  • Attending network meetings and minute-taking

AEP Licensed Controller and Dance Manager

Hollywood Showgirls
06.2016 - 09.2022
  • Being responsible for the monitoring of entertainment and ensuring the sub-contractor, customer and business are following the legislative law as directed by the Office of Liquor and Gaming Regulation
  • Supporting the smooth and safe flow of business across 2 stage rosters and up to 40 active bookings through timekeeping and strong conflict resolution skills
  • Liaising with emergency services during times of on-site crisis
  • Using radio equipment for communicating across multiple department channels
  • Leading a team of up to 5 controllers and balancing 3 till systems when rostered as Dance Manager

Telephone Banker

Westpac Bank, SYKES Australia
02.2015 - 10.2021
  • Assisting with account-related issues such as providing bank balances, updating account details, tracing accidental transactions, providing education and light technical support
  • Calculating interest and fees due on loan and credit card accounts
  • Guiding customers through rigorous identification security processes
  • Remaining vigilant for signs of fraudulent activity maintaining client confidentiality during third party interactions
  • Supported customers with completing online banking services and assisted with user access issues
  • Monitored and verified suspicious activity on customer accounts
  • Trained new hires on customer service policies and procedures

Education

Certificate III - Community Services

Look Now Training
08.2023

Skills

    Critical thinking

    Interpersonal skills

    Communication and active listening

    Collaborating effectively

    Delegating tasks

    Rapport building with clients

Timeline

Support Worker

SunnyKids
09.2022 - Current

AEP Licensed Controller and Dance Manager

Hollywood Showgirls
06.2016 - 09.2022

Telephone Banker

Westpac Bank, SYKES Australia
02.2015 - 10.2021

Certificate III - Community Services

Look Now Training

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Emily McGrath