Emily Skroza
Spearwood,WA
Summary
Driven Retail Assistant with proven expertise in customer service and retail transactions processing, honed at Price Attack. Excelled in multitasking and team cooperation, significantly enhancing store performance. Demonstrated exceptional complaint handling and product knowledge, ensuring high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Price Attack
01.2023 - Current
- Used POS system to process sales, exchanges and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Resolved customer complaints professionally, maintaining a positive brand image.
Stock Assistant
Spotlight
09.2022 - 05.2023
Education
Completed WACE - Year 12
Emmanuel Catholic College
Beeliar, WASkills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- Complaint Handling
- Upselling strategies
- Retail transactions processing
- Product Knowledge Expertise
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Team Cooperation
- Organization
- Stocktake
Timeline
Retail Assistant
Price Attack
01.2023 - Current
Stock Assistant
Spotlight
09.2022 - 05.2023
Completed WACE - Year 12
Emmanuel Catholic College
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