Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Emily Sondorp

Emily Sondorp

Ipswich

Summary

I’m a team-oriented individual with a bubbly personality, known for being approachable and adaptable to any situation. During my time at McDonald’s, I developed strong problem-solving and leadership skills, often stepping into a “mini-manager” role to resolve customer issues calmly and effectively. While I didn’t pursue formal management training due to other career opportunities, I gained valuable experience leading and supporting my team.

Overview

4
4
years of professional experience

Work History

Trainee Employment Program Developer/Coordinator

MIGAS Apprentices & Trainees
08.2024 - Current
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Looked outside known experience to find solutions and produce results.
  • Enhanced market presence by attending industry events, conferences, and networking functions.
  • Attended industry workshops and networking events to build professional contacts.
  • Utilized Microsoft Word, Excel, PowerPoint and Outlook.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.

Crew Trainer

McDonald's
09.2020 - 09.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Supported team members during high-volume periods, demonstrating effective multitasking skills.
  • Increased overall kitchen productivity through effective time-management skills and multitasking abilities.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.

Education

No Degree - Cert III in Retail

McDonalds
Ipswich, QLD
05-2023

No Degree - Barista Training Course

McDonalds
Ipswich, QLD
04-2023

No Degree - Year 10

Bremer State High School
Ipswich, QLD
12-2021

No Degree - Cert I in Business

Bremer State High School
Ipswich, QLD
11-2021

No Degree - Cert I in Skills For Work And Vocational Pathways

Bremer State High School
Ipswich, QLD
11-2021

Skills

  • Strive for excellence
  • Excellent communication skills
  • Detail orientated
  • Ability to work autonomously
  • Ability to work collaboratively in a team environment
  • Excellent work ethic
  • Leadership Skills
  • Ability to build rapport quickly
  • Excellent time management skills
  • Safety conscious
  • High level of integrity
  • Friendly, caring attitude towards customers/clients
  • customer service

Interests

Outside of work, my husband and I love outdoor adventures like 4WDing, camping, fishing, and kayaking Our mini dachshund is a constant companion on these trips and even enjoys kayaking with us


I also volunteer at our church group and attend church events/conferences on weekends regularly

Timeline

Trainee Employment Program Developer/Coordinator

MIGAS Apprentices & Trainees
08.2024 - Current

Crew Trainer

McDonald's
09.2020 - 09.2024

No Degree - Cert III in Retail

McDonalds

No Degree - Barista Training Course

McDonalds

No Degree - Year 10

Bremer State High School

No Degree - Cert I in Business

Bremer State High School

No Degree - Cert I in Skills For Work And Vocational Pathways

Bremer State High School

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Emily Sondorp