Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Twyford

Sydney,NSW

Summary

I am a highly motivated and customer-focused professional who is passionate about working in a collaborative environments where I can utilise my skills in customer service, time management, dispute resolution, and punctuality. My experience in the beauty industry, coupled with my background in Priceline Pharmacy, has provided me with a unique perspective on the importance of delivering exceptional customer experiences and hygiene standards. I believe that my ability to work collaboratively with colleagues and customers, coupled with my strong time management and dispute resolution skills, enables me to add value and make a positive impact in any role or project that I undertake.

Overview

5
5
years of professional experience

Work History

Seasonal Retail Team Member

City Beach
10.2023 - 04.2024
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.

Pharmacy Assistant

Priceline Pharmacy
01.2019 - 05.2020
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Education

Certificate III - Beauty Services

Liverpool Tafe
Liverpool, NSW
10.2017

Skills

  • Store maintenance
  • Reliability and punctuality
  • Product Knowledge Expertise
  • Customer Service
  • Inventory and Stocking
  • Friendly and Helpful
  • Safety and Cleanliness Standards
  • Attention to Detail
  • Store Organization
  • Adaptable and Flexible
  • Reliable and Responsible
  • Product and Service Sales
  • Team Cooperation
  • Sales floor organization
  • Merchandise Receiving and Handling
  • Product Knowledge
  • Flexible Hours
  • Dressing Room Assistance

Timeline

Seasonal Retail Team Member

City Beach
10.2023 - 04.2024

Pharmacy Assistant

Priceline Pharmacy
01.2019 - 05.2020

Certificate III - Beauty Services

Liverpool Tafe
Emily Twyford