Emma Chapman

• Contributed to the management of the Child Dental Benefits Schedule, assisting with legislative compliance, indexation processes and documents e.g briefs.
• Managed strategy for expanding CDBS promotion, including engagement with internal and external stakeholders.
• Conducted research, engaged with stakeholders and documented progress on recommendations from the Fifth Review of the Dental Benefits Act.
• Supported section operations through inbox management and record-keeping.

Oral Health rotation

• Provided secretariat support for the Dental Clinical Advisory Committee, preparing clear agenda papers.
• Conducted research and data analysis into the 5th Review of Dental Benefits Act.
• Collaborated with Canberra-based and remote team members, contributing to meetings and efficient record-keeping.
• Supported the section by responding to inquiries, preparing briefs/minutes and managing the inbox.

MBS Continuous Review rotation

• Provided secretariat support for the MBS Review Advisory Committee, coordinating meetings and recording minutes.
• Maintained effective record-keeping and managed inboxes, collaborating with team members.
• Conducted an internal program evaluation, presenting survey results in a clear and comprehensive report.
• Produced a high-quality procurement package for external evaluation services after undertaking market research while adhering the evaluation guidelines.

• Delivered comprehensive administrative support to researchers, managing calendars and coordinating travel arrangements.
• Assisted with grant and journal applications, facilitating timely submissions.
• Performed secretariat functions for consumer panels and organised research events efficiently.
• Managed records for legal and finance services, ensuring accurate filing systems.
• Utilised Microsoft Suite, Orchid, and Sapphire to enhance data management processes.

• Delivered exceptional customer service by assisting patients with inquiries and scheduling appointments in-person and over the phone.
• Managed patient billing processes to ensure timely and accurate payments.
• Balanced competing priorities while overseeing reception, sterilization, and support for dental practitioners.
• Applied knowledge of dental terminology and protocols to aid in training team members.

• Coordinated preparation and dispatch of portable diagnostic devices.
• Maintained and calibrated devices, ensuring functionality at all times.
• Monitored lab inventory levels and ordered supplies to prevent shortages.
• Executed accurate data entry while applying procedures to minimise errors.