Emma Farrar
Frankston
Summary
My current role is with Cash’s Awards and Promotion Solutions in a role that provides plenty of variety as the Administration Assistant / Personal Assistant to the Managing Director. Cash’s is located in Frankston and is a manufacturing company who produce and source metal products and services to various Government organisations and corporate clients. Such as medals, badges, Service awards for the Defence Department, all of the Australian Police State and Territory ID badges and wallets.
Overview
37
37
years of professional experience
Work History
Administration Assistant / PERSONAL ASSISTANT
CASH’S AWARDS AND PROMOTION SOLUTIONS
Frankston
2003.10 - Current
- Company Overview: Cash’s is a manufacturing company who produce and source metal products and services to various Government organisations and corporate clients. Such as medals, badges, Service awards for the Defence Department, all of the Australian Police State and Territory ID badges and wallets.
- Assisting the Managing Director with the day to day operations
- Internal sales
- Customer service
- Phone inquiries
- Reception
- Ensuring our Safety Data sheets are updated and maintained
- Ensuring all Trade Waste Information is updated and maintained
- Liaising with various Government departments such as The Department of Defence, Government House, Australian Federal Police, Police Departments, local councils and various private corporations
- Handling confidential matters
- Preparing tender documents
- Preparing letters, memorandums and general correspondence
- Assisting with production planning
- Purchasing of raw material
- Organising and purchase from our offshore suppliers
- Creating specifications sheets
- Co-ordinating awards programs
- Generating production workshop orders
- Processing accounts
- Processing sales orders
- Invoicing
- Reconciling accounts
- Processing pay role information
- Cash’s is a manufacturing company who produce and source metal products and services to various Government organisations and corporate clients. Such as medals, badges, Service awards for the Defence Department, all of the Australian Police State and Territory ID badges and wallets.
Front Reception
PREMIER CARE MEDICAL CENTER
2001.05 - 2003.10
- Answering phones
- Organizing appointments
- Arranging external appointments with specialists
- Maintain date base
- Cleaning rooms
- Cleaning reception area
Customer Service Co-Ordinator
GENERAL MILLS
2002.03 - 2003.05
- Daily Sales Analysis and Performance Report updates in Excel
- Ensure all daily orders are received and confirmed to the customer
- Manage supply chain issues dealing with time slots, rejections and re-booking orders
- Manage export orders
- Manage the co-ordination of short coded stock to discount stores
- Analytical and administration support for the Sales Team.
- Establish and maintain relationships with re-buyers and brokers.
- Prepare daily, weekly and monthly reports.
- Liaise with Production Planners regarding stock levels and deal efficiently with out of stock issues as they arise
Administration Assistant (logistics)
FRUCOR BEVERAGES
2001.02 - 2002.03
- Support National Distribution Manager
- Train Customer service in JDE functions.
- Support the other states in JDE warehouse functions.
- Manage Grocery orders nationally
Distribution and Inventory co-ordinator/Customer Service
SPRING VALLEY BEVERAGES (BONLAC FOODS LIMITED)
1997.10 - 2001.01
- Customer Service/ Warehouse team leader in the implementation of the JDE system
- Handling the warehouse and distribution process of finished goods.
- Manage JD Edwards (AS 400) system.
- Data entry of stocktake.
- Manage and reconcile pallet control system (both Chep and Loscam)
- Inventory movements, driver inventory, driver pays.
- Investigate and provide P.O.D’s as required
- Co-ordination of route deliveries.
- Organize contract drivers
- Administration support for drivers and warehouse staff.
- Maintain customer accounts.
- Account reconciliation and accounts receivable.
- Customer service – handling customer queries and resolving conflicts.
- When Bonlac introduced the JDE system I was the Customer Service team leader supporting the implementation. This involved providing business requirements for JDE sales and distribution modules.
- My responsibilities involved: Testing of delivered system enhancements, User documentation of the sales and distribution modules, Participation in conference room pilot, Full system testing, Post live user support for customer service team
Customer Service
ALLIED EXPRESS PTY LTD
1996.01 - 1997.10
- Client enquiries
- Supervise despatch function
- Maintain database
- Internal support for couriers
- Conflict resolution
Retail sales
SANITY MUSIC STORE
1995.10 - 1996.01
- Stock count, stock rotation, stock ordering
- Customer service.
- Cash handling.
Food and Beverage attending
WENDYS SUPA SUNDAES
1988.04 - 1995.10
- Cash handling
- Customer service.
- Staff Management.
Store Manager
IN-JEAN-IOUS
1992.12 - 1993.03
- Manage the day to day running of store.
Education
HSC/VCE -
Karingal Secondary College
Associate Diploma of Business - Office Administration
Peninsula Institute of TAFE
Skills
- Excellent Customer Service attributes
- Strong administrative skills
- Strong problem solving skills
- Ability to effectively identify, analyse, and resolve challenging situations
- Experience with in house systems (MYOB, JDE, Xero)
- Ability to multi-task
- Ability to work to sudden and tight deadlines
- Highly developed skills in time management
- Computer Competent
- Highly effective communication and negotiation skills
- Well-developed presentation skills
- Highly organised
- Highly flexible
- Pro-active problem solving ability
- High level of initiative
- Ability to work effectively as part of a team
- Ability to work autonomously
- Strong leadership skills
Hobbies and Interests
- Reading
- Exercising
- Playing tennis
- Socializing
Education
Karingal Secondary College, 84-91, HSC/VCE studies completed., Peninsula Institute of TAFE, Associate Diploma of Business (Office Administration), Business Computer Applications - Modules 1&2, Windows 95, PowerPoint Presentations, Excel spreadsheets and formulas, Datab applications, Touch-typing, Microsoft Word, WordPerfect, Lotus notes, DOS
Key Skills And Capabilities
- Excellent Customer Service attributes
- Strong administrative skills
- Strong problem solving skills
- Experience liaising with various Government Departments has enabled me to adhere to and have a great understanding of the processes, procedures and policies required for their day to day procedures
- The ability to effectively identify, analyse, and resolve challenging situations
- Experience with many in house systems, such as MYOB, JDE, Xero
- Ability to multi-task, and to work to sudden and tight deadlines
- Highly developed skills in time management, within a fast-paced working environment
- Computer Competent, particularly with new processes and programmes
- Highly effective communication and negotiation skills
- Well-developed presentation skills
- Highly organised individual, with a keen eye for detail
- Highly flexible with pro-active problem solving ability
- A high level of initiative
- The ability to work effectively as part of a team as well as autonomously
- Strong leadership skills
Timeline
Administration Assistant / PERSONAL ASSISTANT
CASH’S AWARDS AND PROMOTION SOLUTIONS
2003.10 - Current
Customer Service Co-Ordinator
GENERAL MILLS
2002.03 - 2003.05
Front Reception
PREMIER CARE MEDICAL CENTER
2001.05 - 2003.10
Administration Assistant (logistics)
FRUCOR BEVERAGES
2001.02 - 2002.03
Distribution and Inventory co-ordinator/Customer Service
SPRING VALLEY BEVERAGES (BONLAC FOODS LIMITED)
1997.10 - 2001.01
Customer Service
ALLIED EXPRESS PTY LTD
1996.01 - 1997.10
Retail sales
SANITY MUSIC STORE
1995.10 - 1996.01
Store Manager
IN-JEAN-IOUS
1992.12 - 1993.03
Food and Beverage attending
WENDYS SUPA SUNDAES
1988.04 - 1995.10
HSC/VCE -
Karingal Secondary College
Associate Diploma of Business - Office Administration
Peninsula Institute of TAFE