Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emma Friend

Middle Swan,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Assistant

YD
05.2024 - 11.2024
  • Used the POS system to process sales, returns, online orders, and gift card activations.
  • I greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging them according to size or color.
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Participated in team meetings to discuss sales goals and strategies.

Manager

McDonald's Restaurant
02.2020 - 04.2024
  • Reduced operational costs through comprehensive process improvement initiatives, and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organisation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained a clean, safe, and organised store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak hours, without exceeding labor budgets.
  • Involved in hiring applicants to increase the company's productivity and profitability with quality workers.
  • Boosted sales performance by implementing effective sales strategies, and coaching team members.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently, and successfully close deals.
  • Had experience in cash handling and involvement with Prosegur.
  • Customer service management.

Education

Euka Home Schooling
Perth, WA
09.2022

Lesmurdie Senior High School
Perth, WA
01-2020

Skills

  • Staff development
  • Contract management
  • Performance management
  • Cash handling
  • Customer service
  • Communication skills
  • Team collaboration

Certification

  • Certificate 2 in Retail

References

Available upon request

Timeline

Retail Assistant

YD
05.2024 - 11.2024

Manager

McDonald's Restaurant
02.2020 - 04.2024

Euka Home Schooling

Lesmurdie Senior High School

Similar Profiles

CREATE PROFILE
Emma Friend