Emma Friend
Middle Swan,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Retail Assistant
YD
05.2024 - 12.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Manager
McDonald's Restaurant
02.2020 - 04.2024
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Involved with hiring applicants to increase company's productivity and profitability with quality workers.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Had experience in cash handling and involvement with prosegur
- Customer service management
Education
High School Diploma -
Euka Home Schooling
Perth, WA09.2022
Skills
- Business Development
- Staff Development
- Contract Management
- Performance Management
Certification
- CPM - Certified Professional Manager
- First Aid certificate
- Certificate 2 in Retail
- Certificate 3 in Retail (currently)
- Food Safety course
- Developing the Leader in me (DLM)
- Advancing your Leadership (AYL)
Timeline
Retail Assistant
YD
05.2024 - 12.2024
Manager
McDonald's Restaurant
02.2020 - 04.2024
High School Diploma -
Euka Home Schooling
References
Available upon request
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