Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Emma Friend

Middle Swan,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Retail Assistant

YD
05.2024 - 12.2024
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Interacted with customers proactively, identifying their specific needs and offering suitable product recommendations.
  • Engaged in friendly conversation with each customer to better uncover individual needs and create that welcoming environment.

Manager

McDonald's Restaurant
02.2020 - 04.2024
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organisation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained a clean, safe, and organised store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
  • Involved with hiring applicants to increase company's productivity and profitability with quality workers.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Had experience in cash handling and involvement with prosegur.
  • Customer service management.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Euka Home Schooling
Perth, WA
09.2022

Skills

  • Staff Development
  • Performance Management
  • Cash handling
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Punctual and reliable

Certification

  • Certificate 2 in Retail

Timeline

Retail Assistant

YD
05.2024 - 12.2024

Manager

McDonald's Restaurant
02.2020 - 04.2024

High School Diploma -

Euka Home Schooling

References

Available upon request

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Emma Friend