Emma Gannan
Disability worker
Launching Place,Victoria
Summary
Dependable professional with 26 years of experience in disability services. 20 of those years in a respite facility all with various disabilities from mild intellectual to high complex needs.
Demonstrates exceptional attention to detail, effective communication, and strong problem-solving skills, dedicated to improving client care and fostering a supportive team environment.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Disability House Supervisor DDSO3A
Life Without Barriers
Doncaster East, VIC
01.2021 - Current
- Supervised daily operations to ensure compliance with organizational standards and policies.
- Coordinated staffing schedules to optimize resource allocation and service delivery.
- Implemented training programs for new staff to enhance team capabilities and performance.
- Cultivated relationships with external stakeholders, enhancing service quality and collaboration.
- Monitored incident reports and implemented corrective actions to enhance safety protocols.
- Led team meetings to facilitate communication, address concerns, and promote a collaborative environment.
- Assisted with personal care maintaining privacy and dignity
- Performed manual handling of clients using slings, hoists, and assistive equipment to ensure safe transfers.
- Assisted in the recruitment process by interviewing potential candidates, contributing to a strong disability workforce.
- Conducted thorough record keeping of client information to support effective service delivery and compliance.
- Assisted with domestic tasks while promoting client involvement in community events and activities.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Coordinated staffing needs during emergency situations, ensuring adequate resources are available for client care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Managing systems with client records, appointments and personal details (CIRTS)
- Created care plans and revised them to meet changing client needs.
- Organizing HIDPA training for all staff
- Domestic tasks, active support and community participation
- Making sure equipment OHS and maintenance issues are rectified in a timely manner
- Assisted with personal care maintaining privacy and dignity
- Led quality improvement projects targeting inefficiencies, streamlining operations and enhancing service delivery.
- conducting staff supervision opportunities for development and performance management
- Performed staff evaluations, delivering constructive feedback and establishing performance goals to support professional development.
- organising HIDPA training for all staff
- Participated in budget planning meetings, helping allocate funds appropriately for staffing needs or equipment upgrades.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Reviewed NDIS plans by gathering evidence reports to support required services.
- maintain budgets
- Oversaw maintenance and cleanliness of facility, ensuring safe and welcoming safe and welcoming environment for patients and staff.
- Resolved conflicts effectively among staff and clients, fostering a positive workplace culture.
- Maintain budgets
- Assisting clients with Complex health, PEG feeding, Suppositories and Enemas, Server dysphasia modified meals, Meal time assist, Epilepsy, Behaviours of concern, Parkinson, Intellectual disability, Physical disabilities.
DDSO2A
Life Without Barriers
Doncaster East, VIC
01.2001 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Assisted in manual handling personal care
- Promoted client choice and control
- Maintained privacy respect and dignity
- Active support and community participation
- Domestic tasks, cooking and cleaning
- Followed OHS and Behaviour support plans
- timely Documenting and report using systems
- Managing booking systems including emergency bookings.
- Regular and timely communications with family and all stakeholders.
- Managing rosters and making sure appropriate staffing levels maintained
- completing care plans and managing client personal folders are up to date.
- communication with stakeholder in a professional and timely manner
- 20 years with Respite getting to know 45 clients and all with various disabilities, BOC, Physical, Intellectual, Autism, Down syndrome, Prada Willi, Epi pen, Asthma, Epilepsy, Diabetes, Shunt, heart conditions, tuberculosis, Angle man syndrome, sign language,
House Cleaner
No Complaints Cleaning Service
Healesville, VIC
03.1998 - 11.2001
- Developed and implemented efficient cleaning processes, enhancing service delivery and customer satisfaction.
- Supervised cleaning teams to ensure adherence to quality standards and client specifications.
- Conducted regular inspections of properties to maintain high cleanliness standards and identify areas for improvement.
- Trained new staff on best practices for effective cleaning techniques and safety protocols.
- Collaborated with clients to understand specific needs, providing tailored cleaning solutions that exceeded expectations.
Hospitality Worker
Cafe
Olinda, VIC
01.1992 - 01.2001
- Cook and waitress for 4 different cafes and restaurants in Olinda
- Delivered exceptional customer service in fast-paced cafe environment.
- Prepared and served a variety of food and beverage items efficiently.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Trained new staff on operational procedures and customer interaction techniques.
- Oversaw daily operations to improve workflow and enhance guest satisfaction.
- Developed efficient inventory management processes to reduce waste and optimize supply usage.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized a clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with a focus on accuracy and correct cash-handling procedures
Education
Advanced Diploma of Disability Work - Disability Studies
Skills Training Australia
Melbourne, VIC05-2011
Skills
- NDIS worker screening check and orientation module
- National Police check
- CPR and First aid
- Advanced diploma in Disability
- Health and safety
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Team collaboration
- Reliability
- Excellent communication
Certification
Advanced diploma in disability
Full Drivers licence and experiences with mini bus
Working with children check
NDIS screening check
NDIS orientation module
Police check
CPR
First aid
Enteral feeding Peg trained
Suppositories and Enema trained
Server dysphasia, modified meals and safe meals assist training
HIDPA
Past training:
Dementia
People living with Autism
Epilepsy
Behaviour support
Asthma
Eppi pen
Diabetes
Timeline
Disability House Supervisor DDSO3A
Life Without Barriers
01.2021 - Current
DDSO2A
Life Without Barriers
01.2001 - 06.2021
House Cleaner
No Complaints Cleaning Service
03.1998 - 11.2001
Hospitality Worker
Cafe
01.1992 - 01.2001
Advanced Diploma of Disability Work - Disability Studies
Skills Training Australia