Emma Grbanusic
Oran Park
Summary
I am interested in pursuing a new position while currently undergoing full-time study. As a responsible and motivated student, I am prepared to transfer my past knowledge acquired within my previous positions into practical application within the professional realm. I possess strong technical abilities with software and applications, and I also possess strong customer service skills through my 5 years of customer service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OSHC Educator
OSHClub
10.2023 - Current
- Prepared food in accordance with the NSW Healthy School Canteen Policy.
- Able to supervise children within the expected ratio.
- Able to direct children through planned or unplanned activities.
- Successfully built relationships between children and families.
- Able to successfully manage difficult behaviour while taking into consideration any additional needs.
Credit Clerk
Benedict Pty Ltd
11.2022 - 02.2023
- Updated accounts and credit reports to reflect recent changes.
- Reviewed credit records to evaluate customer histories.
- Performed data entry for credit and cash transactions in the general ledger.
- Assisting the accounts receivable team with ad-hoc duties as required.
- Replying to customer enquiries in a timely fashion.
Front Of House Team Member
Rashays
06.2021 - 05.2022
- Worked with managers to report and resolve customer issues or concerns.
- Delivered exceptional customer service in high-volume dining environment.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Greeted and talked pleasantly with customers to promote a positive image for business.
Food Preparation Worker
Guzman Y Gomez
12.2020 - 05.2021
- Worked in a fast-paced, ever-changing environment.
- Stored perishable food items in the freezer or refrigerator to protect them from spoilage.
- Cleaned and sanitized kitchen equipment, utensils and workstations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Took and recorded temperatures of food, refrigerators and freezers.
Front Area Staff Member & McCafe Barista
McDonalds
04.2019 - 12.2020
- Operated cash register to receive payments and issue change with a high degree of accuracy.
- Identified the needs of customers promptly and efficiently.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared brewed coffee, espresso drinks, blended coffees and teas.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Education
Bachelor of Physical Health Education -
Australian College of Physical Education
Sydney Olympic Park, NSW09.2026
Higher School Certificate - undefined
Fairfield High School
Fairfield, NSW09.2022
Skills
- Problem-solving
- Computer Skills
- 5 Years of Customer Service Experience
- Team collaboration
- Adaptation
- Relationship building
- Goal-Oriented
- Energetic
- Motivated
- Clear Communication
- Classroom management
- Time management
Certification
Current Working with Childrens Check
Current CPR and First Aid Certificate
Timeline
OSHC Educator
OSHClub
10.2023 - Current
Credit Clerk
Benedict Pty Ltd
11.2022 - 02.2023
Front Of House Team Member
Rashays
06.2021 - 05.2022
Food Preparation Worker
Guzman Y Gomez
12.2020 - 05.2021
Front Area Staff Member & McCafe Barista
McDonalds
04.2019 - 12.2020
Higher School Certificate - undefined
Fairfield High School
Bachelor of Physical Health Education -
Australian College of Physical Education