Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Grbanusic

Oran Park

Summary

I am interested in pursuing a new position while currently undergoing full-time study. As a responsible and motivated student, I am prepared to transfer my past knowledge acquired within my previous positions into practical application within the professional realm. I possess strong technical abilities with software and applications, and I also possess strong customer service skills through my 5 years of customer service experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

OSHC Educator

OSHClub
10.2023 - Current
  • Prepared food in accordance with the NSW Healthy School Canteen Policy.
  • Able to supervise children within the expected ratio.
  • Able to direct children through planned or unplanned activities.
  • Successfully built relationships between children and families.
  • Able to successfully manage difficult behaviour while taking into consideration any additional needs.

Credit Clerk

Benedict Pty Ltd
11.2022 - 02.2023
  • Updated accounts and credit reports to reflect recent changes.
  • Reviewed credit records to evaluate customer histories.
  • Performed data entry for credit and cash transactions in the general ledger.
  • Assisting the accounts receivable team with ad-hoc duties as required.
  • Replying to customer enquiries in a timely fashion.

Front Of House Team Member

Rashays
06.2021 - 05.2022
  • Worked with managers to report and resolve customer issues or concerns.
  • Delivered exceptional customer service in high-volume dining environment.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Greeted and talked pleasantly with customers to promote a positive image for business.

Food Preparation Worker

Guzman Y Gomez
12.2020 - 05.2021
  • Worked in a fast-paced, ever-changing environment.
  • Stored perishable food items in the freezer or refrigerator to protect them from spoilage.
  • Cleaned and sanitized kitchen equipment, utensils and workstations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Took and recorded temperatures of food, refrigerators and freezers.

Front Area Staff Member & McCafe Barista

McDonalds
04.2019 - 12.2020
  • Operated cash register to receive payments and issue change with a high degree of accuracy.
  • Identified the needs of customers promptly and efficiently.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared brewed coffee, espresso drinks, blended coffees and teas.
  • Collaborated with team members to enhance workflow efficiency during peak hours.

Education

Bachelor of Physical Health Education -

Australian College of Physical Education
Sydney Olympic Park, NSW
09.2026

Higher School Certificate - undefined

Fairfield High School
Fairfield, NSW
09.2022

Skills

  • Problem-solving
  • Computer Skills
  • 5 Years of Customer Service Experience
  • Team collaboration
  • Adaptation
  • Relationship building
  • Goal-Oriented
  • Energetic
  • Motivated
  • Clear Communication
  • Classroom management
  • Time management

Certification

Current Working with Childrens Check

Current CPR and First Aid Certificate

Timeline

OSHC Educator

OSHClub
10.2023 - Current

Credit Clerk

Benedict Pty Ltd
11.2022 - 02.2023

Front Of House Team Member

Rashays
06.2021 - 05.2022

Food Preparation Worker

Guzman Y Gomez
12.2020 - 05.2021

Front Area Staff Member & McCafe Barista

McDonalds
04.2019 - 12.2020

Higher School Certificate - undefined

Fairfield High School

Bachelor of Physical Health Education -

Australian College of Physical Education

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Emma Grbanusic