Emma Harper-Smith
Melbourne,VIC
Summary
I’m currently looking for a job in retail, as part of my Working Holiday Visa. I am a hardworking, enthusiastic individual with strong attention to detail. My prior experience in Hospitality and Marketing, has taught me good transferable skills for a role in retail. I would be able to commit between 40-45 hours per week, any day of the week.
Overview
9
9
years of professional experience
Work History
Guest Service Agent / Sales and Events Manager
The McGuires Group: The Colmslie Hotel
Brisbane
07.2023 - 11.2023
- The role included checking guests in and out, being a friendly face to arrivals, answering queries, taking bookings and answering all phone calls directed to the hotel. These are all skills I could easily transfer to the retail industry.
- I also acted as Sales and Events Manager, organising functions and holding meetings. Strong communication skills were key here, and i hope to continue to expand on these within your business.
- I processed payments and dealt with customer enquires/issues on a daily basis.
Marketing & Accounts Executive
SNAP Sponsorship
Surrey
07.2021 - 12.2022
- This job involved building social media content to increase reach of the business, while taking on an Account Management role.
- I was responsible for 70+ sports clubs within the UK, and handled multiple clubs on a day to day basis. My time management and organisation was vital here.
Social Media Coordinator
Mantality
01.2021 - 05.2021
- I worked here on placement to help them with their social media marketing - to grow the brand, boost engagement, improve reach and build the consumer base
- I utilised core skills that I can transfer to other jobs in the future, such as organisation, time management and creativity.
Waitressing
Rachel Green/Becky Miller
01.2015 - 01.2018
- Waitressing for popular local chefs gave me experience working in a fast paced environment, such as large weddings/events
- I also gained experience working with different people, in different settings and am aware of how to interact with customers for different occasions properly
- The roles required huge flexibility in terms of shifts, being available on weekends & evenings
- This is not something I am shy of doing, being a team player and hard worker.
Education
MSc Sport Business Management -
Leeds Beckett University
12.2021
BSc Sport Business Management -
Leeds Beckett University
12.2020
Skills
- Administrative Skills
- Cash Management
- Hospitality and Service Knowledge
- Guest Communication
- POS Terminal Operation
- Conflict Management
Awards
Fundamentals of Digital Marketing (Google Digital Garage) National Citizen Service Award CSLA (Sports Leadership Award) Level 2 Responsible Service of Alcohol Award - Victoria and Queensland
References
- Shiree Gibbons, Duty Manager at The Colmslie Hotel, Colmslie-managers@mcguireshotels.com
- Mark Covington, CEO at SNAP Sponsorship, mark.covington@snapsponsorship.com
Timeline
Guest Service Agent / Sales and Events Manager
The McGuires Group: The Colmslie Hotel
07.2023 - 11.2023
Marketing & Accounts Executive
SNAP Sponsorship
07.2021 - 12.2022
Social Media Coordinator
Mantality
01.2021 - 05.2021
Waitressing
Rachel Green/Becky Miller
01.2015 - 01.2018
MSc Sport Business Management -
Leeds Beckett University
BSc Sport Business Management -
Leeds Beckett University
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