Emma Hill
Gold Coast,QLD
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and managing operations at Boost Juice. Skilled in food safety and customer assistance, adept at leading teams to exceed service goals. Demonstrated ability to improve service efficiency and foster relationships with customers, contributing to increased sales and money payments for the business. Friendly candidate with passion for providing excellent customer service, hardworking and flexible individual.
- about you personal, qualities, honest, reliable, commitment to customer service, calm nature.
- a paragraph WHO YOU ARE best qualities what intrested me,
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Boost Juice
Gold Coast, QLD
09.2019 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and customer satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Observed established health and safety regulations to safeguard teams and guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Educated employees on register use, merchandising, and customer service.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Contributed to increased sales by upselling toppings.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Aquinas College
Southport, QLD11.2020
Diploma - Business
Barrington College Australia
Southport, QLD08.2020
Licence - Drivers Licence
Queensland Government
Gold Coast, QLD12.2019
RSA - Responsible Service of Alcohol
Queensland Government
Queensland04.2018
Certificate - First Aid
TAFE Queensland
Ashmore, QLD02.2022
Certificate IV - Family And Community Services
TAFE Queensland
05.2019
Licence - Boat And Jets Licence
Queensland Government
Gold Coast, QLD12.2021
Certificate - Blue Card
TAFE Queensland
Ashmore, QLD03.2022
Certificate III - Christian Ministry And Theology
Aquinas College
Southport, QLD08.2020
Certificate III - Business Management
Aquinas College
Southport, QLD10.2017
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- First Aid Training
- Upselling strategies
- Tourism Knowledge
- Money Handling
- Cash Drawer Balancing
- Refunds and exchanges
- Problem-Solving
- Cash Handling
- Computer Skills
- Team Supervision
- Customer Assistance
Accomplishments
- Peace and Justice prefect
Additional Information
blah blah blah
travel intrested
- girl guide leader
- camping
-boat
Timeline
Hospitality Worker
Boost Juice
09.2019 - Current
High School Diploma -
Aquinas College
Diploma - Business
Barrington College Australia
Licence - Drivers Licence
Queensland Government
RSA - Responsible Service of Alcohol
Queensland Government
Certificate - First Aid
TAFE Queensland
Certificate IV - Family And Community Services
TAFE Queensland
Licence - Boat And Jets Licence
Queensland Government
Certificate - Blue Card
TAFE Queensland
Certificate III - Christian Ministry And Theology
Aquinas College
Certificate III - Business Management
Aquinas College